RemoteLeaf Logo
Log in Sign up

Technical Account Manager - Remote

9 hours, 43 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 69

Description

  • Manage and nurture a designated portfolio of customer accounts as the technical specialist and trusted advisor.
  • Coach client contacts on technical needs, new feature adoption, and model optimization.
  • Review new features and fixes and assess their impact against customer organizational needs.
  • Configure Varicent solutions based on customer requirements.
  • Generate and communicate monthly performance and support metric reports.
  • Analyze usage data and metrics to identify issues and required remedial actions.
  • Help implement proactive maintenance actions and troubleshoot technical errors, bugs, and hurdles.
  • Collaborate with internal stakeholders and team members to support project and product growth.
  • Participate in Success Planning Workshops and contribute to customer success planning initiatives.
  • Review change management processes with internal stakeholders and propose future-state improvements.

Requirements

  • At least 7 years of experience in IT consulting or enterprise software implementation.
  • Bachelor’s degree or higher in a technical field or related business discipline.
  • Prior experience with query-based languages and relational databases.
  • Strong technical data skills, including SQL, data manipulation, and Microsoft Excel.
  • Experience gathering and interpreting requirements and matching them to product capabilities.
  • Strong business communication skills.
  • Ability to manage time effectively and meet deadlines consistently.
  • Ability to empathize with customers and understand their needs throughout the software lifecycle.
  • Initiative and ability to work with minimal oversight and adapt to evolving processes.
  • Preferred: hands-on experience with Varicent software products, including administering, implementing, or supporting them.

Benefits

  • Opportunity to work with a market-leading SaaS company in the sales performance management space.
  • Collaborative, diverse, and innovative team environment.
  • Role designed to support customer success across the full software lifecycle.
  • Accommodation support available during the recruitment process.
  • Equal opportunity employment and fair consideration regardless of protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Fieldwire

Construction Success Manager

Fieldwire 251-1K Construction & Engineering

Fieldwire by Hilti is hiring a remote Construction Success Manager in Australia to help construction customers deploy, train on, and adopt its project management platform.

Australia Full-time Junior Customer Success Manager Technical Account Manager
$104k-$127k
CRM
2 hours, 29 minutes ago
Keywords Studios

Enterprise Technical Account Manager

Keywords Studios 10K-50K Internet Software & Services

Keywords Studios is hiring an Enterprise Technical Account Manager to grow its Player Engagement services by managing strategic relationships with large enterprise game companies and driving expansion across existing and new accounts.

United Kingdom Ireland Poland Spain Full-time Senior Technical Account Manager
$150k-$200k
Agile
5 hours, 35 minutes ago
RTB House

Technical Account Manager (rtb.com)

RTB House 251-1K Media

RTB House is hiring a Technical Account Manager in the UK to support its self-service advertising platform for smaller e-commerce brands running AI-powered display campaigns.

United Kingdom Full-time Junior Technical Account Manager
Deep Learning Digital Marketing Google Tag Manager HTML JavaScript Python
12 hours, 15 minutes ago
Complexio

Client Director (Strategic Accounts)

Complexio

Complexio is seeking a Client Director (Strategic Accounts) to own post-sale relationships with its most important enterprise customers, driving value realisation, adoption, retention, and long-term growth across the company’s AI platform.

Anywhere Full-time Senior Customer Success Manager Technical Account Manager
CRM
12 hours, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers