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Enterprise Technical Account Manager

2 weeks, 6 days ago
Spain, United Kingdom, Ireland, Poland
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Agile
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 10

Description

  • Build and execute enterprise account plans to expand share of wallet within existing customers.
  • Define technical strategies and identify whitespace opportunities to increase product adoption.
  • Work closely with product and customer success teams to support expansion and adoption.
  • Serve as the single point of contact for customer health and overall account strategy.
  • Own legal and billing discussions with enterprise customers.
  • Increase customer usage of the Helpshift platform and related services.
  • Track and report weekly, monthly, and quarterly pipeline progress and revenue goals.
  • Respond to customer RFIs and RFPs.
  • Use industry networks to open doors and create new business opportunities for Player Engagement Services.

Requirements

  • 5-7+ years of account management experience supporting game industry customers.
  • Experience engaging with game publishers at the CxO, Studio Head, SVP, or VP level.
  • Experience managing and growing an existing book of business exceeding $20M+ ACV.
  • Existing experience selling to or working within the Player Engagement ecosystem.
  • High attention to detail and ability to act as a trusted advisor to customers.
  • Superb written and verbal communication skills.
  • Willingness to travel as required.
  • Must be self-motivated and able to operate in a remote environment.
  • Strong team player with high EQ, strong critical thinking skills, and a data-driven mindset.
  • Commercial and business creativity, with a process-driven and execution-oriented approach.

Benefits

  • Salary range of $150k-$200k USD per year.
  • Fully remote recruitment process.
  • Permanent, full-time remote working pattern.
  • Equal opportunities policy and commitment to fair, ethical hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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