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Technical Account Manager – Data & Analytics (Remote - Costa Rica Only)

4 days, 9 hours ago
Costa Rica
Full-time
Junior
Technical Account Manager
Data Science and Analytics
SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 45

Description

  • Support the primary Technical Account Manager in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
  • Coach users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
  • Review new features, fixes, and release notes to assess impact on customer environments.
  • Configure Varicent solutions based on documented customer requirements under guidance from the senior TAM.
  • Prepare and share monthly performance, utilization, and support-related metric summaries.
  • Analyze solution usage and data patterns to identify issues and opportunities for optimization.
  • Assist with proactive maintenance actions and solution improvements.
  • Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support solution optimization.
  • Identify customer value realization opportunities and surface them to the primary TAM for strategic review.
  • Contribute to customer conversations that support upsell, cross-sell, expansion, adoption, and sustainable engagement.

Requirements

  • Advanced SQL is mandatory.
  • At least 5 years of experience in IT consulting or enterprise software implementation.
  • Prior experience with query-based languages and relational databases.
  • Strong technical data skills, including SQL data manipulation and Microsoft Excel.
  • Basic knowledge of system configurations, data models, and data integration best-practice concepts.
  • Understanding of the Sales Performance Management domain is preferred.
  • Hands-on experience with Varicent software products is strongly preferred, including administering, implementing, or supporting them.

Interested in this position?

Apply directly on the company website

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