Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services

Industrials

251-1K (420)

Founded 2003

$35M raised

56 open positions

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Technical Account Manager (Canada - Remote)

1 hour ago

Canada

Full-time

Senior

Technical Account Manager

Customer and Technical Support

SQL

Apply Now

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services

251-1K

Founded 2003

$35M raised

View All Jobs 56

Description

Manage and nurture a designated portfolio of clients as the technical expert and specialist.
Review the impact of new features and fixes against customer organizational needs.
Assist in configuring Varicent solutions based on customer requirements.
Generate and communicate monthly performance and support metric reports.
Analyze usage data and metrics to identify required remedial actions.
Help implement remedial actions to support proactive maintenance.
Troubleshoot errors, bugs, and technical hurdles for customers and internal team members.
Advise on best practices for optimizations and help upskill the team.
Identify growth opportunities and collaborate with internal teams to support sustainable product and project growth.
Participate in Success Planning Workshops and contribute to Customer Success Planning.
Work with internal stakeholders to review change management processes and propose future-state improvements.

Requirements

At least 7 years of experience in IT consulting or enterprise software implementation.
Bachelor’s degree or higher in a technical field or related business discipline.
Prior experience with query-based languages and relational databases.
Strong technical data skills, including SQL, data manipulation, and Microsoft Excel.
Strong business communication skills.
Experience gathering and interpreting requirements and matching them to product capabilities.
Ability to empathize with customers and understand their needs throughout the software lifecycle.
Initiative and ability to work with minimal oversight.
Ability to adapt to evolving and changing processes.
Hands-on experience administering, implementing, or supporting Varicent software products (preferred).
SPM software experience (preferred).
Familiarity with company culture, policies, and internal systems during onboarding.
Ability to manage clients independently and perform all TAM duties after 12 months.

Benefits

Base salary range of $92,300 to $121,000 CAD.
Eligibility for variable compensation.
Equal opportunity employer with consideration regardless of race, color, religion, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Accommodation available during the recruitment process.
AI-assisted hiring process designed to complement human decision-making.

Interested in this position?

Apply directly on the company website

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