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Manufacturing Systems Specialist

15 minutes ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
ERP
Apply Now
Anduril Industries

Anduril Industries

Anduril Industries is an American defense technology firm that specializes in developing advanced autonomous systems for integrated awareness and security across land, sea, and air, utilizing its proprietary Lattice platform to enhance intelligence, su...

Aerospace & Defense
1K-5K
Founded 2017
$2200M raised
View All Jobs 501

Description

  • Own the intake, evaluation, debug, escalation, communication, and tracking of manufacturing support incidents from internal stakeholders.
  • Serve as the bridge between production operations and digital manufacturing systems such as PLM, ERP, and MES.
  • Monitor and triage software problems across multiple manufacturing platforms.
  • Perform root cause analysis by observing manufacturing processes and identifying disconnects between production needs and system behavior.
  • Evaluate incident urgency, impact, and scope based on manufacturing constraints and production schedules.
  • Escalate issues to engineering support and provide operational context to software development teams.
  • Work directly with manufacturing engineers and technicians and visit the production floor to understand operational context.
  • Collaborate with software development teams, enterprise solution architects, and manufacturing subject matter experts to resolve issues.
  • Create and maintain standard operating procedures for new feature workflows and lead training for feature rollouts.
  • Develop workarounds and best practices, and proactively identify unreported problems and process improvements.

Requirements

  • 2+ years of experience in technical support, deployment, or system maintenance roles.
  • Hands-on debugging experience with integrated enterprise systems including MES, ERP, and PLM.
  • Ability to multitask competing support demands in a fast-paced environment.
  • Functional understanding of basic manufacturing concepts, processes, terminology, data objects, and how they relate to software tools.
  • History of collaborative engagement with software engineers.
  • Experience working with manufacturing engineers and technicians, or supporting production-floor operations, is strongly relevant.
  • Ability to assess incident severity, business impact, and operational constraints in a manufacturing environment.
  • Experience creating SOPs, training users on new workflows, or supporting feature rollouts is preferred.

Benefits

  • Hourly pay range of $25.48 to $33.65 USD.
  • Highly competitive equity grants included in the majority of full-time offers.
  • Comprehensive, competitive benefits package available at little to no cost to employees.
  • Benefits support health, recovery, and related needs.
  • Full-time employee benefits are described as top-tier.
  • Potential for total compensation beyond base salary, depending on experience, education, training, critical skills, and business considerations.

Interested in this position?

Apply directly on the company website

Apply Now

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