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Platform Support Engineer (Remote - Mexico Only)

21 minutes ago
Mexico
Full-time
Junior
Technical Support Engineer
Database Administration
CRM SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 56

Description

  • Resolve technical problems by troubleshooting incidents and collecting problem details, traces, log files, and reproduction steps.
  • Communicate investigation progress to clients and keep all related records updated in the CRM system.
  • Use support tools and internal processes to manage and resolve support cases.
  • Share best practices for the utilization and deployment of Varicent products.
  • Support KPI targets such as SLA, QA, and resolution metrics.
  • Work with clients to reproduce issues and maintain high client satisfaction.
  • Lead conversations and coordinate activities across departments, divisions, and subject matter experts.
  • Conduct in-depth analysis of complex technical issues and provide well-reasoned solutions.
  • Anticipate and address potential challenges before they escalate.
  • Build and maintain positive relationships with key stakeholders.

Requirements

  • 2+ years of relevant technical experience.
  • Proven experience working with SaaS platforms is mandatory.
  • Familiarity with relational database concepts, including basic administration and SQL scripting.
  • Familiarity with client-server architecture.
  • Troubleshooting experience with web-based applications.
  • Ability to communicate technical instructions clearly in both verbal and written form to people with limited experience.
  • CEFR B2 level English proficiency or higher is required.
  • Ability to work and collaborate effectively in cross-functional teams.
  • Availability for scheduled weekend coverage in an on-call rotation.
  • Ability to work within Eastern Standard Time (EST) business hours, with flexibility to adjust hours if located outside the EST time zone.

Benefits

  • Market-leading compensation package.
  • Wellness programs to support health and wellbeing.
  • Remote work flexibility.
  • Comprehensive employee insurance coverage, including medical, dental, vision, and life insurance.
  • Annual time off provided in accordance with applicable legislative requirements.
  • Continuous development opportunities.
  • Access to the latest tools and technologies in a fast-paced environment.
  • Global connected culture with hubs in Romania, the UK, the US, and Canada.

Interested in this position?

Apply directly on the company website

Apply Now

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