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Associate Technical Account Manager – SQL & Data (Remote - Costa Rica Only)

4 days, 9 hours ago
Costa Rica
Full-time
Junior
Technical Account Manager
Database Administration
SQL
Apply Now
Varicent

Varicent

Varicent provides industry-leading incentive compensation and sales performance management solutions to help businesses increase sales efficiency and effectiveness.

Professional Services
251-1K
Founded 2003
$35M raised
View All Jobs 45

Description

  • Support the primary Technical Account Manager in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
  • Coach users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
  • Review new features, fixes, and release notes to assess impact on customer environments.
  • Configure Varicent solutions based on documented customer requirements under guidance from the senior TAM.
  • Prepare and share monthly performance, utilization, and support-related metric summaries.
  • Analyze solution usage and data patterns to identify issues and opportunities for optimization.
  • Implement proactive maintenance actions and solution improvements.
  • Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
  • Identify opportunities for customer value realization and surface them to the primary TAM for strategic review.
  • Support customer conversations that position Varicent products as solutions to process challenges and enable upsell, cross-sell, and expansion motions.
  • Partner with the TAM team to support customer engagement, project outcomes, and product adoption.
  • Help plan and estimate tasks within the Technical Success journey and ensure alignment to customer VIP entitlement.
  • Work with internal stakeholders on change management processes and recommend improvements where appropriate.
  • Maintain a reusable object repository with TAMs.
  • Progress toward independently performing core TAM activities, including configuration, troubleshooting, reporting, documentation, and health checks.

Requirements

  • Advanced SQL is mandatory.
  • At least 5 years of experience in IT Consulting or Enterprise Software Implementation.
  • Prior experience with query-based languages and relational databases.
  • Strong technical data skills, including SQL data manipulation and Microsoft Excel.
  • Basic knowledge of system configurations, data models, and data integration best-practice concepts.
  • Understanding of the Sales Performance Management domain is preferred.
  • Hands-on experience with Varicent software products is strongly preferred, including administering, implementing, or supporting them.
  • Ability to learn and work with company culture, policies, escalation paths, and internal systems during onboarding.
  • Ability to complete training and onboarding successfully and participate in team meetings and events.
  • Strong customer-facing communication, prioritization, escalation, and problem-resolution abilities implied by the role.
  • Equal opportunity employment and accommodation notices apply to all qualified applicants.

Benefits

  • Opportunity to work for a market leader in Sales Performance Management and SaaS.
  • Work with global customers and recognized industry leaders.
  • Collaborative, diverse, and innovative team environment.
  • Supportive environment focused on growth and professional development.
  • Equal opportunity employer committed to diversity and inclusion.
  • Accommodation support available during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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