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Director of Delivery Operations and Workforce Planning, NoAM

10 hours, 27 minutes ago
North America
Full-time
Executive
Operations Manager
Project and Program Management
CRM Salesforce
Apply Now
Valiantys

Valiantys

Valiantys is a global Atlassian Platinum Solution Partner specializing in dedicated consulting services. They accelerate business transformation, build high-velocity teams, and offer expertise in Agile tools and cloud migration for improved agility and...

Professional Services
51-200
Founded 2006
View All Jobs 9

Description

  • Establish and govern the NoAM Delivery operating model, including management cadences, decision forums, escalation paths, ownership structures, and performance reviews.
  • Create a consistent sales-to-delivery-to-finance lifecycle covering handoffs, project setup, staffing, delivery governance, change control, and closure.
  • Own regional demand forecasting, capacity planning, utilization management, bench exposure, and workforce planning processes.
  • Integrate pipeline, backlog, active work, resource needs, skills, availability, and hiring plans into a unified planning view.
  • Lead recurring demand, capacity, workforce, and portfolio reviews with Delivery, Sales, Engagement, Finance, and People & Culture leaders.
  • Develop scenarios and recommendations for hiring, contractors, mobility, capability development, and cross-team deployment.
  • Partner with Finance and Delivery leaders to manage revenue, utilization, backlog, project margin, gross margin, forecasting, and variance analysis.
  • Define delivery KPIs, improve source data quality, and provide executive reporting on portfolio health, financial performance, capacity, and client risk.
  • Identify systemic operating risks, margin leakage, forecast risks, and recurring exceptions, and coordinate corrective actions with accountable leaders.
  • Serve as operating partner to the NoAM VP Delivery and own regional Delivery operations requirements for PSA, CRM, and reporting platforms.

Requirements

  • Leadership experience in delivery operations, PMO, resource management, or business operations within a professional services or consulting organization.
  • Deep understanding of professional and managed services delivery models, project economics, and the sales-to-delivery-to-finance lifecycle.
  • Experience building demand, capacity, utilization, and workforce planning processes at a regional or business-unit scale.
  • Strong financial acumen in services forecasting, budgeting, margin management, and variance analysis.
  • Experience defining KPI frameworks, improving data quality, and translating complex operational data into executive decisions.
  • Hands-on experience with PSA, CRM, and business intelligence platforms; Certinia and Salesforce experience is preferred.
  • Significant experience leading delivery teams and complex enterprise transformation programs across multiple workstreams and stakeholder groups.
  • Deep expertise in ITSM, SDLC, or project, program, and portfolio management, with enterprise PMO and portfolio-governance experience.
  • Commercial experience in opportunity shaping, scoping, estimation, SOW review, margin considerations, and delivery-risk decisions.
  • Experience with Atlassian or comparable enterprise platforms, AI-enabled delivery, automation, and analytics, with appropriate human oversight.

Benefits

  • Competitive compensation with an annual performance-based bonus.
  • Comprehensive health insurance.
  • 401(k) with company match.
  • Four weeks of paid time off per year, plus public holidays.
  • Flexible remote work policy.
  • Training time and budget for professional development.
  • Flexible support for work-life balance.
  • Multicultural and international team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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