Customer Success Manager (North America)

3 months ago
Full-time
Senior
Customer and Technical Support
Valdera

Valdera

Valdera is a sourcing platform that connects companies with best-in-class suppliers of chemicals and raw materials. Their technology enables businesses to access specialized inputs and formulations for creating sustainable and branded products across v...

Chemicals
11-50

Description

  • Own a portfolio of enterprise customers end-to-end, including onboarding, adoption, retention, expansion, and business impact.
  • Lead day-to-day relationships with customer owners and functional leads to align execution and deliver outcomes.
  • Translate platform usage into measurable value such as cost savings, risk reduction, and improved supply chain resilience.
  • Build and refine scalable customer success processes, playbooks, and customer-facing materials.
  • Partner with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience.
  • Act as a strategic partner to procurement leaders and supply chain executives on sourcing modernization.
  • Drive renewal and expansion opportunities through strong customer outcomes and relationship management.
  • Support change management and execution inside large, multi-stakeholder enterprise organizations.

Requirements

  • 5–10 years of total professional experience.
  • 3–5+ years managing enterprise SaaS accounts with responsibility for onboarding, adoption, renewals, and measurable business outcomes.
  • Native or professional fluency in English.
  • Remote location within North America.
  • Experience in chemicals, manufacturing, or supply chain/procurement is highly desirable.
  • Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes.
  • Comfort operating in multi-stakeholder enterprise organizations and leading change management programs.
  • Ability to work effectively in a high-growth startup environment with ambiguity and high ownership.
  • Interest in understanding how products are made and the chemistry behind everyday products.
  • Experience with BOMs, RFQs, and raw material sourcing is a plus.

Benefits

  • Remote work within North America.
  • Opportunity to shape the Customer Success organization and its operating model.
  • High-impact role with direct influence on the global physical supply chain.
  • Work alongside a world-class team with backgrounds in top tech and industrial companies.
  • Rapid career growth and acceleration.
  • Equal opportunity employer committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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