Junior Customer Service Representative

1 hour, 55 minutes ago
Full-time
Entry Level
Customer and Technical Support
Valatam

Valatam

Valatam provides experienced virtual assistant services from Latin America, enabling growing businesses to streamline their operations by managing administrative tasks, social media, customer service, and sales, thereby allowing entrepreneurs to focus ...

Professional Services
11-50
Founded 2016

Description

  • Handle routine inbound and outbound customer communications via phone, email, and chat.
  • Assist customers with basic inquiries, account updates, general questions, and standard troubleshooting.
  • Escalate complex issues to senior team members when needed.
  • Follow up on client requests, send routine reminders, and track pending communication.
  • Enter data accurately and update customer profiles in internal databases and CRM tools.
  • Collaborate with internal departments to gather information needed to resolve customer queries.
  • Provide general administrative and operational support to the customer service team.
  • Deliver a top-tier customer experience as the first point of contact for routine inquiries.

Requirements

  • Fluent English (C1/C2) and Spanish.
  • 1 to 2 years of experience in remote, customer-facing roles.
  • Basic familiarity with CRM platforms or customer support ticketing systems such as Zendesk or HubSpot preferred.
  • Strong verbal and written communication skills with an empathetic, customer-first mindset.
  • Excellent attention to detail and ability to follow established workflows and guidelines.
  • Quiet home office environment.
  • Stable internet connection with at least 10 Mbps download and 5 Mbps upload speed, plus a backup connection.
  • Bachelor’s or Associate’s degree preferred.

Benefits

  • Hourly pay equivalent to USD $696–$1,044 per month, based on experience and alignment with role requirements.
  • Guaranteed annual pay increments.
  • Discretionary client bonuses, with 80% of clients awarding year-end bonuses.
  • 7 U.S. federal holidays plus 4 paid PTO days.
  • Monthly medical insurance stipend after eligibility requirements are met.
  • Birthday and anniversary bonuses plus a gym/wellness allowance.
  • Unlimited online fitness classes, company events, and Christmas celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Systems Specialist, Mission Readiness

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Systems Specialist, Mission Readiness to manage day-to-day transactional operations and tier-1 tooling support for global deployment activities.

ERP JIRA NetSuite Oracle Salesforce SAP
55 minutes ago

Clinical Systems Specialist

Midi Health 11-50 Health Care Providers & Services

Midi Health is hiring a Clinical Systems Specialist to optimize its EHR workflows, support clinicians and staff, and coordinate training, troubleshooting, and system improvements across teams.

1 hour, 10 minutes ago

Automotive Parts Specialist

Carvana 10K-50K Automotive

Carvana is hiring a Parts Specialist to support its dealership operations by identifying, ordering, and managing automotive parts while delivering dependable customer and shop support.

1 hour, 25 minutes ago

Cision, Distribution Customer Support Specialist, Content/Insights, AMER, Canada

Cision 5K-10K Professional Services

Cision is hiring a Distribution Customer Support Specialist to serve as the primary client contact for PR Newswire distribution orders and customer issue resolution.

NetSuite Salesforce
1 hour, 40 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers