Junior Customer Service Representative

1 month ago
Full-time
Entry Level
Customer and Technical Support
Valatam

Valatam

Valatam provides experienced virtual assistant services from Latin America, enabling growing businesses to streamline their operations by managing administrative tasks, social media, customer service, and sales, thereby allowing entrepreneurs to focus ...

Professional Services
11-50
Founded 2016

Description

  • Handle routine inbound and outbound customer communications via phone, email, and chat.
  • Assist customers with basic inquiries, account updates, general questions, and standard troubleshooting.
  • Escalate complex issues to senior team members when needed.
  • Follow up on client requests, send routine reminders, and track pending communication.
  • Enter data accurately and update customer profiles in internal databases and CRM tools.
  • Collaborate with internal departments to gather information needed to resolve customer queries.
  • Provide general administrative and operational support to the customer service team.
  • Deliver a top-tier customer experience as the first point of contact for routine inquiries.

Requirements

  • Fluent English (C1/C2) and Spanish.
  • 1 to 2 years of experience in remote, customer-facing roles.
  • Basic familiarity with CRM platforms or customer support ticketing systems such as Zendesk or HubSpot preferred.
  • Strong verbal and written communication skills with an empathetic, customer-first mindset.
  • Excellent attention to detail and ability to follow established workflows and guidelines.
  • Quiet home office environment.
  • Stable internet connection with at least 10 Mbps download and 5 Mbps upload speed, plus a backup connection.
  • Bachelor’s or Associate’s degree preferred.

Benefits

  • Hourly pay equivalent to USD $696–$1,044 per month, based on experience and alignment with role requirements.
  • Guaranteed annual pay increments.
  • Discretionary client bonuses, with 80% of clients awarding year-end bonuses.
  • 7 U.S. federal holidays plus 4 paid PTO days.
  • Monthly medical insurance stipend after eligibility requirements are met.
  • Birthday and anniversary bonuses plus a gym/wellness allowance.
  • Unlimited online fitness classes, company events, and Christmas celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

(fluent German) Customer Support Consultant, remote (Future Openings)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a remote Customer Support Consultant to provide multilingual technical customer support for clients across SaaS, software, and hardware projects.

5 hours, 34 minutes ago

Remote Customer Service Rep Up to 19hour No Degree Needed

NoGigiddy 1-10 Professional Services

Remote customer service representative role with a growing team, focused on supporting a variety of clients and ensuring positive customer experiences.

5 hours, 34 minutes ago

English-Bengali-English Interpreters

TWO95 International 51-250 Internet Software & Services

A remote Language Interpreter role with a Malaysian-based company providing English-to-Bengali and Bengali-to-English phone interpretation on a permanent night-shift schedule.

Android iOS
5 hours, 34 minutes ago

Contract Customer Service Job Available: 19 Per Hour

NoGigiddy 1-10 Professional Services

Remote Customer Service Agent with a client support company, handling customer interactions from home to ensure positive and professional service experiences.

5 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers