Director of Operations (Hospitality) - Remote

1 month, 3 weeks ago
Full-time
Lead
Operations
Valatam

Valatam

Valatam provides experienced virtual assistant services from Latin America, enabling growing businesses to streamline their operations by managing administrative tasks, social media, customer service, and sales, thereby allowing entrepreneurs to focus ...

Professional Services
11-50
Founded 2016

Description

  • Oversee daily operations across property caretaking and maintenance.
  • Oversee daily operations across guest support and customer experience.
  • Serve as the primary escalation point for operational issues.
  • Ensure homes are consistently guest-ready to 5-star standards.
  • Recruit, interview, and hire team members who fit the company culture.
  • Lead department managers, coordinators, and field teams.
  • Coordinate vendors and service providers.
  • Implement quality assurance inspections and documentation standards.
  • Monitor guest satisfaction metrics and response times.
  • Track KPIs related to readiness, staffing, and service quality.

Requirements

  • 4–8 years of experience in operations leadership, preferably in hospitality operations.
  • Availability to work a Monday–Friday schedule with flexibility for evenings, weekends, and holidays as needed.
  • Strong leadership presence.
  • High accountability.
  • Systems-oriented thinker with an operational excellence mindset.
  • Strong recruiter and talent developer.
  • Calm decision-maker under pressure.
  • Ability to build and maintain a strong company culture.

Benefits

  • Hourly rate starting at USD $10/hr, with final pay based on experience.
  • Annual pay increments.
  • Discretionary client bonuses, with about 80% of clients awarding year-end bonuses.
  • 7 U.S. federal holidays plus 4 paid PTO days.
  • Monthly medical insurance stipend after eligibility requirements are met.
  • Birthday and anniversary bonuses plus a gym/wellness allowance.
  • Unlimited online fitness classes and company events, including Christmas celebrations.

Interested in this position?

Apply directly on the company website

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