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Principal UX Researcher

2 weeks, 5 days ago
United States
Full-time
Lead
UX Researcher
Design and User Experience
Statistics
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Upstart

Upstart

Upstart Powered Loans: Personal, Car Refinance & Consolidation Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit! Founded by ex Googlers, Upstar...

Banks
1K-5K
Founded 2012
View All Jobs 62

Description

  • Establish and scale a UX research practice, including methodologies, standards, and tools used across product teams.
  • Lead high-impact, cross-functional research initiatives that inform product strategy and roadmap decisions.
  • Enable designers and product managers to conduct effective day-to-day research through toolkits, templates, and best practices.
  • Build and maintain research infrastructure, including participant recruiting pipelines, research repositories, and insight-sharing systems.
  • Partner with Product, Engineering, and Consumer Insights leaders to ensure research informs product decisions across the lending portfolio.
  • Define and promote best practices for conducting research in a regulated environment with sensitive borrower data.
  • Balance speed and rigor by prioritizing research that produces timely, actionable insights.
  • Bridge customer-behavior insights to product design decisions across multiple product areas.

Requirements

  • Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Statistics, or a related field, or equivalent practical experience.
  • 8+ years of experience conducting UX research using qualitative and quantitative methods.
  • Experience building or scaling a UX research practice, including establishing processes, tools, or frameworks.
  • Demonstrated experience leading research that influenced product strategy or roadmap decisions.
  • Experience working in complex, multi-product environments.
  • Knowledge of financial services, fintech, or consumer lending products (preferred).
  • Experience working in regulated environments with sensitive user data (preferred).
  • Ability to design and implement scalable research systems that enable non-researchers to conduct foundational research (preferred).
  • Experience with AI-assisted research tools or workflows (preferred).
  • Ability to influence cross-functional stakeholders and integrate research into product decision-making (preferred).
  • Remote position with team operating on East/West coast time zones.
  • Ability to participate in regular in-person onsites, typically once or twice per quarter for 2-4 consecutive days.

Benefits

  • Competitive compensation with base pay, bonus opportunities, and annual equity grants that vest quarterly.
  • Target bonuses and equity compensation as part of the total rewards package.
  • 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year.
  • Employee Stock Purchase Plan with discounted stock purchase options for eligible employees.
  • Medical, dental, and vision coverage with multiple plan options, with Upstart covering 90% to 100% of the cost depending on the plan chosen.
  • Paid time off, sick and safe time, and company holidays.
  • Paid family and parental leave.
  • Employee Assistance Program with mental health support and life-centered resources.
  • Annual wellness allowance and annual productivity allowance.
  • Financial wellness resources, including financial planning tools and a financial concierge service.
  • Family-centered benefits through Carrot and Cleo for fertility, parenthood, and caregiving.
  • Onsite perks such as catered lunches and fully stocked micro-kitchens at office locations.

Interested in this position?

Apply directly on the company website

Apply Now

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