Senior Account Manager

1 hour, 51 minutes ago
Full-time
Senior
Customer and Technical Support
UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised

Description

  • Own the renewal process for a portfolio of key accounts and ensure contracts are renewed on time.
  • Protect existing revenue by identifying renewal risks early and addressing them proactively.
  • Identify and pursue upsell and cross-sell opportunities to expand revenue within existing accounts.
  • Lead contract negotiations for renewals and expansions in partnership with legal and finance teams.
  • Monitor industry trends, the competitive landscape, and customer needs to inform account strategy.
  • Partner with sales, customer success, and marketing teams to align on account plans and growth opportunities.
  • Track and report on renewal rates, upsell performance, and account health using data to guide decisions.
  • Build strong client relationships and understand each customer’s business needs to support long-term success.

Requirements

  • Previous experience as a Senior Account Manager or in a similar commercial role.
  • Strong track record in SaaS renewals and revenue growth.
  • Solid understanding of the cybersecurity landscape, particularly Third-Party Risk Management (TPRM).
  • Proven ability to negotiate contracts and renewals effectively.
  • Strategic thinking with the ability to identify account growth opportunities and mitigate risk.
  • Data-driven approach with comfort using metrics to influence renewal and revenue decisions.
  • Ability to collaborate effectively with cross-functional teams.
  • Experience as an Account Executive or in SaaS renewals is preferred.
  • Deep understanding of the cybersecurity industry in the context of SaaS solutions is an advantage.
  • Relevant cybersecurity or TPRM certifications are a plus.
  • Must be able to complete a national police history check and reference checks.
  • Cannot require visa sponsorship or relocation.

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • WFH setup allowance within the first 3 months.
  • US$1,500 annual learning and development allowance.
  • Annual leave plus two additional UpGuardian leave days.
  • 18 weeks of paid parental leave.
  • Fully remote working environment with no mandatory office attendance.
  • Top-spec laptop and hardware provided.
  • Paid subscriptions to generative AI tools to support your work.

Interested in this position?

Apply directly on the company website

Apply Now

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