Director, Global Solutions Engineering

1 hour, 47 minutes ago
Full-time
Lead
Customer and Technical Support
UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised

Description

  • Lead and develop a global, multi-layered team of Sales Engineers and Solutions Consultants across regions.
  • Hire, coach, retain, and grow technical talent while building clear career paths and a culture of excellence.
  • Own the technical win in pre-sales through demos, proofs of concept, technical discovery, and value engineering.
  • Lead the post-sales technical escalation path and support technical cross-sell across the product suite.
  • Step in to lead high-stakes customer calls and other critical technical conversations when needed.
  • Build a scalable process for RFPs, security questionnaires, and technical/security assessments.
  • Enable and support channel partners through training, certification, demo readiness, and deal support.
  • Partner with Sales Enablement to create technical training, certification, demo standards, and competitive playbooks.
  • Serve as the voice of the customer by channeling technical and field feedback to Product and Engineering.
  • Contribute to forecasting, capacity planning, go-to-market strategy, and operating metrics with revenue leadership.

Requirements

  • Demonstrated track record of building and leading a world-class Solutions or Sales Engineering team.
  • Experience selling and supporting a highly technical product to technical buyers and evaluators.
  • Cybersecurity or security/GRC experience is strongly preferred; adjacent deeply technical domains are also considered.
  • Proven experience as a manager of managers leading distributed or global teams across multiple time zones.
  • Ownership of the technical experience across the customer journey from pre-sales to post-sales.
  • Hands-on leadership style with the ability to lead high-stakes customer calls directly.
  • Experience building or scaling RFP and security assessment functions with reusable content and repeatable processes.
  • Experience technically enabling channel or partner ecosystems to represent and implement the product independently.
  • Strong partnership and executive communication skills with C-level and technical stakeholders.
  • Comfort operating in a fast-paced, high-growth, remote-first environment.
  • Must be able to pass national police history and reference checks.
  • Cannot require visa sponsorship or relocation for this role; U.S. applicants must be located in CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • WFH setup allowance within the first 3 months.
  • $1,500 USD annual learning and development allowance.
  • Annual leave plus two additional UpGuardian leave days.
  • 18 weeks of paid parental leave for all parenting roles.
  • Personal leave allowance, including sick and carer’s leave.
  • Fully remote working environment with no mandatory office attendance.
  • Top-spec laptop and access to paid generative AI tools.

Interested in this position?

Apply directly on the company website

Apply Now

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