Customer Sales Engineer

3 weeks ago
Full-time
Mid Level
Customer and Technical Support
UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised

Description

  • Serve as the primary technical and product expert for the Account Management team.
  • Partner with Account Managers on complex renewal and upsell opportunities.
  • Drive product activation during the renewal and expansion cycle for existing customers.
  • Support customers during trials and proof-of-concepts for the platform and additional products.
  • Identify customer pain points, challenges, and goals during trials and POCs.
  • Act as the technical point of contact for support questions throughout the renewal and expansion cycle.
  • Assist with customer security assessments, RFPs, and business cases as needed.
  • Collaborate with the team to improve the trial and POC experience by identifying insights, trends, and process improvements.
  • Develop solutions to mitigate issues found in the trial and POC process.

Requirements

  • 3+ years in a customer-facing, post-sales technical role such as Renewals-focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager.
  • Experience in a post-sales or expansion-focused role is highly preferred.
  • Comfort and effectiveness in a commercial-driven environment, partnering with sales and success teams to achieve revenue goals.
  • Deep understanding of the cybersecurity and GRC landscape, including tools such as ServiceNow, Splunk, or similar security stack tools.
  • Passion for becoming a deep subject matter expert on a complex software platform.
  • Hands-on experience with REST APIs.
  • Ability to explain highly complex technical concepts to both engineers and non-technical executives.
  • Structured approach to diagnosing and solving ambiguous technical problems.
  • Ability to work collaboratively with CSMs, Support, and Product teams.
  • Must be able to pass a national police history check and reference checks; visa sponsorship and relocation are not supported.

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • WFH setup allowance within the first 3 months.
  • $1,500 USD annual learning and development allowance.
  • Generous annual leave.
  • 18 weeks of paid parental leave.
  • Personal leave allowance, including sick and carer’s leave.
  • Fully remote working environment.
  • Top-spec hardware provided for the role.
  • Generative AI subsidy with paid subscriptions to AI tools.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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