Billing Manager

2 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
United Tech

United Tech

United Tech specializes in developing global social networking and streaming products, creating an environment that fosters professional growth and development for specialists while supporting initiatives such as aiding the people of Ukraine.

Internet Software & Services
51-250
Founded 2016

Description

  • Implement the anti-fraud tool across all products and maintain effective rule sets.
  • Build anti-fraud rules and monitor their performance over time.
  • Handle billing-related customer requests through support channels and resolve issues professionally.
  • Analyze payment- and fraud-related information carefully when making decisions with financial impact.
  • Prevent and manage chargebacks and fraud, including monitoring VAMP and ECM ratios.
  • Track transactions continuously and respond to fraud or risk signals in real time.
  • Process alerts through PSP and acquirer partner dashboards.
  • Resolve disputes with customers and banks that have filed chargeback requests.
  • Sync anti-fraud rules with the payment orchestrator to avoid conflicts between filters.
  • Monitor traffic drop-off caused by overlapping anti-fraud logic.

Requirements

  • 2+ years of experience in billing/payment operations or fraud/risk management with payment operations as the primary focus.
  • Hands-on experience with the full chargeback management cycle, including alerts via services such as Chargebackhelp, SEON, Merchanto, Disputer, or Dispu.
  • Practical experience with anti-fraud tools such as SEON, Sift, Riskified, Kount, Feedzai, Forter, or similar.
  • Solid understanding of rule configuration in anti-fraud systems.
  • Understanding of card scheme dispute programs, including Visa VDMP/VFMP and Mastercard ECM.
  • Familiarity with reason codes, escalation stages, and what it means to enter a monitoring program.
  • Strong analytical skills and confidence in identifying patterns in approval rates, decline reasons, and fraud trends.
  • Upper-Intermediate written English.
  • Proactive mindset and ability to work both autonomously and as part of a team.
  • Experience with Tableau, Superset, or Looker is a plus.
  • Effective use of AI tools in day-to-day work is a plus.

Benefits

  • 20 paid vacation days, 15 sick days, and 6 additional days off for family events.
  • Up to 10 additional days off for public holidays.
  • 100% medical insurance coverage.
  • Sports and equipment reimbursement.
  • Team-building events, corporate gifts, and company merch.
  • Financial and legal support, including maternity recovery support allowance.
  • Position retention and support for those who join the Armed Forces of Ukraine, plus participation in social initiatives supporting Ukraine.
  • Flexible remote work or Kyiv hub option with a modern equipment setup or depreciation of personal tools.
  • Performance reviews, Individual Development Plans, professional courses, English classes, and access to a corporate library, book club, and knowledge-sharing events.

Interested in this position?

Apply directly on the company website

Apply Now

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