Researcher (Salt Lake City)

1 hour, 55 minutes ago
Full-time
Senior
Customer and Technical Support
Typeform

Typeform

Typeform is a user-friendly platform for creating interactive forms and surveys with no coding required. It offers templates for quizzes, feedback, lead generation, and more, ensuring a positive user experience on any device.

Internet Software & Services
251-1K
Founded 2012
$187M raised

Description

  • Partner with Account Executives on late-stage deals and strategic opportunities.
  • Lead deep discovery sessions with research, UX, and insights teams.
  • Translate ambiguous research needs into clear solution architectures and use cases.
  • Design and deliver compelling demos, pilots, and proof-of-concepts.
  • Own onboarding for enterprise customers from purchase through first value and scaled adoption.
  • Run tailored sessions on research design best practices, workflows and implementation, and data quality and insights generation.
  • Build repeatable onboarding frameworks for research-led customers.
  • Partner with Customer Success to drive long-term adoption and expansion.
  • Act as an internal and external thought leader for research practices.
  • Champion the voice of research customers across Product, Sales, and Marketing.

Requirements

  • Experience in research roles such as user research, UX research, market research, behavioral science, social science, analytics, or insights, from academia, agencies, consultancies, or in-house teams.
  • Alternatively, experience in a customer-facing SaaS role with strong exposure to research or data-driven customers.
  • Strong communication and facilitation skills, including leading workshops, asking probing questions, and translating complex ideas clearly.
  • A structured, analytical mindset with strong project management skills.
  • Comfort working with data, research outputs, and product usage signals to guide decision-making.
  • Empathy for researchers and an understanding of their challenges, constraints, and success criteria.
  • A collaborative, cross-functional approach with Sales, Product, and Engineering.
  • PhD or equivalent experience in a research-heavy field such as UX research, behavioral science, social sciences, HCI, or data science.
  • Based in Utah, or willing to work from Utah, as the company is looking to grow its presence there.

Benefits

  • Base salary range of $120,000 to $160,000 USD.
  • 5-10% bonus depending on level and performance.
  • Total compensation tailored by location, experience, education, and skillset.
  • Equal-opportunity employer with a commitment to diversity, transparency, and trust.
  • Collaborative team culture focused on respect and strong cross-functional partnership.

Interested in this position?

Apply directly on the company website

Apply Now

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