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Sales Support Representative - Outbound Appointment Setter (Healthcare) | WFH

18 hours, 29 minutes ago
Philippines
Full-time
Junior
Business Development
Customer and Technical Support
CRM
Apply Now
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016
View All Jobs 26

Description

  • Proactively call and follow up with a high volume of warm leads to secure booked chiropractic appointments.
  • Respond to inbound enquiries across phone, email, social media, and online channels while prioritising outbound conversion.
  • Qualify leads by identifying needs, handling objections, and guiding prospects toward booking.
  • Use consultative selling to explain the value and benefits of chiropractic services.
  • Meet or exceed KPIs for call volume, bookings, conversion, contact rate, and attendance outcomes.
  • Maintain structured follow-up across active leads to improve conversion rates.
  • Accurately record lead interactions, outcomes, and next steps in the CRM system.
  • Schedule initial consultations and follow-up appointments, and support attendance through confirmations and reminders.
  • Coordinate with chiropractors and clinic staff to manage appointment availability and utilisation.
  • Provide pricing, package, and payment guidance, and process payments where required.

Requirements

  • Proven experience in high-volume outbound sales, call centre work, appointment setting, or a similar conversion-focused role.
  • Demonstrated success in meeting or exceeding sales, booking, or conversion targets.
  • Strong objection handling, closing, and consultative selling skills.
  • Experience in healthcare, allied health, wellness, or patient services is highly preferred.
  • Experience supporting the US market is highly preferred.
  • Exceptional verbal and written English communication skills.
  • Strong organisational and time management skills with the ability to manage a large volume of leads.
  • Experience using CRM systems for lead management, follow-up tracking, and activity recording.
  • Resilient, proactive, and comfortable working in a KPI-driven environment.
  • High attention to detail and accuracy in managing patient and appointment information.
  • Professional, reliable, and able to work independently and collaboratively within a team.
  • Comfortable working in a performance-based environment with incentive and bonus structures.

Benefits

  • Work from home with a Monday to Friday schedule of 10:00 PM to 7:00 AM PHT, adjusted for daylight saving time.
  • HMO coverage with one free dependent and medical reimbursements.
  • Government-mandated benefits.
  • Work-from-home allowances.
  • Training programmes for career development.
  • Opportunities to work with leading companies in Australia and beyond.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on employee growth and success.

Interested in this position?

Apply directly on the company website

Apply Now

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