Business System Analyst - Salesforce Commerce Cloud & CRM - Medical devices

1 month, 1 week ago
Full-time
Mid Level
Business Intelligence
TWO95 International

TWO95 International

TWO95 International is a global technology firm that specializes in providing comprehensive enterprise solutions, including BPM, Mobility, Cloud, Analytics, E-commerce, and Social Business, while also focusing on emerging technologies such as Generativ...

Internet Software & Services
51-250
Founded 2009

Description

  • Design, validate, train, and support CRM system processes and change management.
  • Drive continuous improvement of CRM, ecommerce, and portal systems in a regulated environment.
  • Support and troubleshoot digital portals for customers, partners, or employees.
  • Manage stakeholder issues and requests through an IT ticketing system.
  • Collaborate on integration of ecommerce, portal, and CRM systems.
  • Translate technical information for technical and non-technical audiences.
  • Apply analytics to support system performance and business needs.
  • Participate in project management activities using tools such as Jira and Confluence.

Requirements

  • At least 3 years of experience in the medical device industry or medical field.
  • Experience establishing and driving continuous improvement of CRM, ecommerce, and portal systems.
  • Experience with CRM system design, validation, training, and change management.
  • Experience with Salesforce Commerce Cloud or similar experience platforms is mandatory.
  • Salesforce administrator experience is preferred.
  • Experience using an IT ticketing system for stakeholder management.
  • Experience designing and supporting customer, partner, or employee-facing digital portals.
  • Strong analytical and troubleshooting skills.
  • Experience integrating ecommerce, portal, and CRM systems.
  • Familiarity with analytics and project management tools such as Atlassian Jira and Confluence is a plus.

Interested in this position?

Apply directly on the company website

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