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Software Architect, Reliability Engineering

2 hours, 17 minutes ago
United States, United Kingdom, Ireland, Spain
Full-time
Lead
Software Architect
Software Development
AWS CloudFormation Datadog Go Grafana Java Kafka Kubernetes Microservices Prometheus Python Terraform Twilio
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 27

Description

  • Partner with senior technical leaders to define and communicate the reliability strategy and measurable outcomes.
  • Influence company-wide architectural decisions with attention to long-term vision, compliance, availability, performance, resilience, and cost efficiency.
  • Lead the design, implementation, and operation of scalable reliability solutions and paved roads for high-traffic services.
  • Define fault-tolerant architectures, incident response approaches, disaster recovery plans, and capacity and cost management practices.
  • Collaborate with product and cross-functional teams to identify reliability risks and translate them into designs, programs, and tooling.
  • Establish and champion reliability practices and drive systemic improvements across engineering teams.
  • Mentor and grow engineers and technical leaders.
  • Track emerging SRE, cloud, and large-scale systems best practices and introduce practical innovations that improve reliability at scale.

Requirements

  • 15+ years of experience in Reliability Engineering, Software Engineering, or DevOps with a focus on infrastructure, backend systems, and reliability, including principal or architect-level experience.
  • Strong experience driving strategic technical decisions and defining long-term technical vision.
  • Deep understanding of Reliability Engineering in a large, diverse SaaS organization.
  • Experience driving cross-organization technical architecture outcomes.
  • Knowledge of cloud architecture, DevOps practices, and large-scale microservices systems design.
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
  • Strong production experience with operational management, scaling, partitioning strategies, and performance and reliability tuning in high-scale environments.
  • Hands-on experience with Kubernetes, such as EKS, deploying and managing stateful services, and cloud services like AWS.
  • Proficiency with infrastructure-as-code tools such as Terraform or CloudFormation.
  • Experience with observability tools such as Prometheus, Grafana, or Datadog for monitoring and alerting.
  • Proficiency in at least one programming language such as Go, Python, or Java for automation and tooling.
  • Experience designing incident response processes, SLOs/SLIs, runbooks, and participating in on-call rotations.
  • Experience running cross-functional post-incident reviews and driving improvements.
  • Strong understanding of distributed systems principles, including consensus, durability, throughput, and availability tradeoffs.
  • Proven track record of leading reliability improvements in data-intensive or mission-critical systems.
  • Excellent problem-solving, analytical, verbal, and written communication skills in cross-functional and distributed environments.
  • Demonstrated leadership in mentoring teams, influencing decisions, and balancing long-term and short-term needs.
  • Ability to build effective working relationships across all levels of the organization.
  • Preferred: experience owning and operating large AWS footprints.
  • Preferred: knowledge of Kubernetes architecture and concepts.
  • Preferred: experience with Apache Kafka, AWS MSK, or similar streaming technologies.
  • Preferred: prior work on high-availability systems and a strong passion for building reliable products.

Benefits

  • Competitive pay with location-based salary ranges.
  • Eligibility for Twilio’s equity plan and corporate bonus plan.
  • Healthcare coverage and health care insurance.
  • 401(k) retirement savings program.
  • Generous time off, including paid sick time and paid personal time off.
  • Paid parental leave.
  • Ample parental and wellness leave.
  • Remote-first work with flexibility to work from the East Coast, USA, Ireland, the UK, or Spain.

Interested in this position?

Apply directly on the company website

Apply Now

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