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Senior Principal Field Architect - AI Agents

1 month ago
United States
Full-time
Lead
Solutions Architect
Software Development
AWS Azure GCP Machine Learning Twilio
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 55

Description

  • Engineer integrations between Twilio Agent Connect, Twilio Conversations, and major hyperscaler AI platforms.
  • Apply a strong builder’s mindset to understand how developers use AI coding tools and agent builder platforms with Twilio.
  • Act as a technical liaison with partner teams and leading AI/cloud companies to improve ecosystem fit and accelerate customer time-to-market.
  • Present Twilio’s technical roadmap and vision to customers and translate field insights into R&D planning inputs.
  • Support Sales and Specialist teams with positioning, use cases, technical roadmaps, and sales enablement content.
  • Partner with the Specialist team to capture technical and business requirements from enterprise design partners.
  • Build repeatable blueprints that reduce adoption risk and increase partner integrations.
  • Influence product strategy through customer and field feedback.
  • Develop and maintain deep functional partnerships with companies driving the AI ecosystem.

Requirements

  • 10+ years of engineering experience and 8+ years in enterprise technology strategy, technical product management, cloud engineering, or executive consulting.
  • Deep architectural understanding of AWS, Azure, and GCP.
  • Hands-on familiarity with conversational AI, chatbots, cognitive services, and machine learning architectures and engineering practices.
  • Strong technical background to discuss complex system architectures and integrate AI technologies.
  • Ability to develop and execute long-term solution architectures, roadmaps, and cross-functional initiatives at enterprise scale.
  • Exceptional communication skills for both technical developers and business executives.
  • Proven ability to advocate for customer-centric engineering practices and operate in ambiguous, fast-changing environments.
  • Experience supporting sales and partner ecosystems with product knowledge and GTM materials (desired).
  • Experience building modern digital customer engagement experiences using cloud and AI services (desired).
  • Master’s in Computer Science, Physics, or related field, or Bachelor’s degree/equivalent experience (desired).

Benefits

  • Competitive pay with location-based salary ranges up to $405,600.
  • Eligible for Twilio’s equity plan and corporate bonus plan.
  • Generous time off, including paid sick time and paid personal time off.
  • Parental leave and wellness leave.
  • Healthcare coverage and a 401(k) retirement account.
  • Remote work with approximately 20% travel.
  • Volunteer and donation support through Twilio’s community impact programs.

Interested in this position?

Apply directly on the company website

Apply Now

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