Solution Architect, Salesforce - Service Cloud Voice, Contact Center

3 weeks ago
Full-time
Lead
Software Development
Formativ Group

Formativ Group

We are focused on enabling dynamic workflows, implementing the right application solutions, and ensuring your data is available when and where it’s needed.

Internet Software & Services

Description

  • Lead pre-sales and engagement architecture activities, including solution design, feasibility validation, and technical proposal development.
  • Translate business and technical requirements into scalable Salesforce solutions.
  • Analyze business processes, recommend technology approaches, and align business strategy with technology direction.
  • Model processes, architecture, data structures, and information for client projects.
  • Design integrations between Salesforce products and client architectures.
  • Develop and enforce architecture, development, programming, and documentation standards.
  • Oversee solution development and configuration to ensure quality delivery.
  • Support project managers throughout the software development lifecycle.
  • Assign and monitor technical consultant work while providing guidance and assistance.
  • Mentor technical teams and promote engineering excellence across quality, security, performance, scalability, and availability.

Requirements

  • Hands-on experience with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect.
  • 8+ years of experience in the Salesforce ecosystem, including 2+ years architecting Salesforce enterprise solutions.
  • Mandatory Salesforce Developer, Consultant, and Architect certifications.
  • Extensive pre-sales solutioning and engagement architecture experience.
  • Expertise across multiple Salesforce Cloud products, including familiarity with Sales Cloud, Service Cloud, and Force.com.
  • Previous consulting or development experience in the Salesforce ecosystem and related technologies.
  • Experience with integration and security design, technical documentation, and communicating designs to developers.
  • Proficiency in HTML, CSS, and JavaScript.
  • Experience working in Agile project environments.
  • Strong communication skills with technical and non-technical audiences.
  • Reside in an eligible U.S. state and be authorized to work for any U.S. employer without current or future visa sponsorship.

Benefits

  • Remote work arrangement.
  • Estimated compensation range of $150,000–$180,000 USD.
  • Eligibility for discretionary bonuses, commissions, or other incentive programs.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid time off.

Interested in this position?

Apply directly on the company website

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