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Senior Engineering Manager, Voice and Video

1 month, 4 weeks ago
United Kingdom, Ireland
Full-time
Lead
Engineering Manager
Software Development
AWS Java Microservices Rust System Design Twilio
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 40

Description

  • Lead a team of senior engineers developing Twilio's next-generation media processing stack.
  • Drive technical architecture decisions for low-latency, high-throughput media systems.
  • Collaborate with product, platform, and engineering teams to define technical roadmaps.
  • Establish engineering excellence through code quality standards, testing practices, and operational reliability.
  • Mentor engineers and provide technical guidance on complex media processing challenges.
  • Balance technical debt reduction with feature development while maintaining service reliability.
  • Build and evolve systems handling real-time media processing at scale.
  • Own service performance metrics, reliability targets, and continuous improvement initiatives.
  • Partner with engineering leaders to align media platform capabilities with broader Voice strategy.
  • Make key technology stack decisions that impact Twilio's media processing capabilities.

Requirements

  • 5+ years of engineering management experience leading teams building distributed systems.
  • Understanding of Voice/VoIP infrastructure and media handling challenges.
  • Strong technical background architecting and building backend services at scale with high reliability under strict SLOs.
  • Deep understanding of systems design, microservice architecture, and cloud infrastructure.
  • Experience managing complex technical tradeoffs between reliability, scalability, and feature development.
  • Track record of delivering critical infrastructure projects with significant technical complexity.
  • Experience improving developer velocity using AI tools.
  • Strong knowledge of performance optimization, reliability engineering, and operational excellence.
  • Excellent communication skills across technical and non-technical audiences.
  • Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields.
  • Experience with SIP, RTP/RTCP, or other communications protocols (preferred).
  • Familiarity with media codecs, transcoding, packet loss concealment, and audio processing (preferred).
  • Background in building low-latency, globally distributed systems (preferred).
  • Experience with Rust, Java, C/C++, or other systems programming languages, and platforms like Asterisk or gStreamer (preferred).
  • Experience in building Voice AI products (preferred).
  • Knowledge of cloud infrastructure on AWS or similar platforms (preferred).
  • Prior experience in telecommunications or communications platforms (preferred).
  • Role is remote in Ireland or the UK.
  • Occasional travel may be required for project or team in-person meetings.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental leave.
  • Wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Remote-first work environment.
  • Volunteer and donation support.

Interested in this position?

Apply directly on the company website

Apply Now

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