RemoteLeaf Logo
Log in Sign up

Principal, Product Manager - AI / LLM

1 hour, 48 minutes ago
United States
Full-time
Lead
Product Manager
Artificial Intelligence and Machine Learning
LLM Twilio
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 138

Description

  • Define the strategy and execution for Twilio’s Copilot backend services and AI orchestration layer.
  • Design a unified knowledge layer that aggregates product documentation, support tickets, API logs, and other proprietary data.
  • Define the logic, triggers, and workflows for proactive AI nudges that help customers resolve issues in real time.
  • Ensure consistent memory, personality, and behavior for agents across Console, SMS, Slack, and other channels.
  • Establish frameworks for retrieval-augmented generation and fine-tuning to improve technical accuracy and reduce hallucinations.
  • Partner with Product, Engineering, and Growth teams to embed intelligent assistance into core user journeys.
  • Manage infrastructure cost, latency, performance, and reliability for high-volume LLM interactions.
  • Use contextual data and telemetry to improve customer assistance, friction detection, and autonomous issue resolution.

Requirements

  • 8+ years of product management experience, with a focus on backend services, internal platforms, or intelligent automation.
  • Deep understanding of building AI systems that use contextual data such as user state, account history, and real-time logs.
  • Familiarity with building RAG pipelines and giving agents tools to solve customer problems.
  • Proven ability to use AI to improve metrics such as time-to-first-hello, churn reduction, and support ticket deflection.
  • Ability to design backend systems for high-concurrency AI interactions while maintaining strict data privacy and security.
  • Experience influencing product teams to adopt centralized AI services across product silos.
  • Experience building chatbots or assistants for technical or developer personas, such as GitHub Copilot or AWS Q (preferred).
  • Experience using behavioral analytics to identify friction points and design automated interventions (preferred).
  • Knowledge of how to move conversations from web chat to live support or phone with full context (preferred).
  • Remote role, with occasional travel for project or team in-person meetings.
  • Not eligible to be hired in San Francisco, Oakland, San Jose, or surrounding areas.

Benefits

  • Competitive pay with location-based salary ranges from $171,120 to $251,600.
  • Eligibility for Twilio’s equity plan and corporate bonus plan.
  • Healthcare coverage, including health care insurance.
  • 401(k) retirement savings program.
  • Paid sick time, paid personal time off, and generous time off.
  • Paid parental leave.
  • Ample wellness leave and parental leave.
  • Remote-first work environment with flexibility by location.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Figma

Product Manager, AI Platform

Figma 1K-5K Internet Software & Services

Figma is hiring a deeply technical Product Manager to lead the Make Platform, defining the systems that power code generation, testing, previewing, and deployment for Figma Make in support of AI-first product development.

United States Full-time Senior Product Manager
$169k-$303k
Figma System Design
3 minutes ago
Unity

Senior Technical Product Manager, Engine Authoring UX & Workflows

Unity 5K-10K Internet Software & Services

Unity is seeking a Senior Technical Product Manager to drive user experience improvements for the Unity engine’s authoring tools and related touchpoints in close partnership with engineering and cross-functional teams.

United Kingdom Full-time Senior Technical Product Manager
C# C++ Game Development Unity
18 minutes ago
Dropbox

Product Manager, GTM Systems

Dropbox 1K-5K Internet Software & Services

Product Manager, GTM Systems at GTM TechOps will define and deliver AI-powered workflows and tools that support customer-facing go-to-market teams across the full customer lifecycle.

United States Full-time Senior Product Manager
$154k-$234k
CRM LLM Salesforce
18 minutes ago
Honor

Senior Director, Product Management

Honor 1K-5K Health Care Providers & Services

Honor is hiring a Senior Director of Product Management to lead product strategy and delivery for its care platform transformation, helping scale technology that improves experiences for older adults, care professionals, and families.

United States Full-time Lead Operations Manager Product Manager
$284k-$315k
Generative AI Looker SQL
48 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers