Portuguese Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

1 hour, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide timely customer support for iRobot products via phone, email, and chat.
  • Troubleshoot technical issues and guide customers through product features and solutions.
  • Document customer interactions and resolutions accurately in CRM systems.
  • Collaborate with technical and product teams to escalate and resolve complex issues.
  • Stay current on iRobot product updates, software changes, and company policies.
  • Participate in ongoing training to maintain high customer service standards.

Requirements

  • Fluency in Portuguese, spoken and written, is essential.
  • English proficiency is an advantage.
  • Previous experience in technical support, ideally for consumer electronics or robotics products.
  • Strong problem-solving skills and the ability to explain technical information clearly.
  • Excellent communication and customer service skills.
  • Familiarity with CRM and support ticketing systems.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to relocate to Sofia with paid relocation assistance.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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