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Solution Architect (Presales) - Genesys

4 hours, 36 minutes ago
United States
Full-time
Lead
Sales Engineer
Software Development
Azure Cisco Juniper Linux Windows Server
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 39

Description

  • Collaborate with Account Executives and Client Success Managers to define pursuit strategies and proposed solutions.
  • Analyze prospect pain points, motivations, decision criteria, competitive landscapes, and opportunity dynamics.
  • Deliver tailored presentations, demonstrations, webinars, and conference sessions for business and technical audiences.
  • Develop demo agendas, vision clips, proofs of concept, success criteria, and related contracting plans.
  • Create technical solution documentation, sales quotes, scopes, and Statements of Work.
  • Review and approve sales quotes using tools such as Experlogix and author SOWs using Contracts Express.
  • Maintain expertise in contact centers, IP telephony, Unified Communications, CRM, hosted platforms, infrastructure, and TTEC Digital offerings.
  • Build trusted relationships with customers, prospects, vendors, and partners while translating technical concepts into business outcomes.
  • Support sales calls, design meetings, technical discussions, RFPs, research, and transition of project details to delivery teams.
  • Provide market and competitive feedback and escalate solution architecture needs to Solution Consultants.

Requirements

  • Bachelor’s degree in an IT-related discipline preferred, or relevant IT experience.
  • At least 9 years of IT experience with technologies such as Genesys, contact center platforms, Unified Communications, or CRM.
  • Pre-sales consulting experience in Contact Center, Unified Communications, CRM, or related CX solution areas preferred.
  • Knowledge of TTEC Digital and strategic partner solutions, including Microsoft Dynamics CRM and Genesys technologies.
  • Current or past certifications in related technologies such as Genesys Cloud, Cisco, Avaya, Aspect, Juniper, Windows Server, or Linux preferred.
  • Broad understanding of telecommunications, computer systems, software, networks, protocols, and APIs.
  • Strong presentation, communication, collaboration, negotiation, relationship-building, and influencing skills.
  • Ability to establish credibility and trust, overcome objections, and develop consultative customer relationships.
  • Ability to learn emerging technologies independently and maintain competitive intelligence.
  • Strong time management, prioritization, independent working, teamwork, customer focus, and sales motivation.

Benefits

  • Annual incentive program eligibility.
  • Medical, dental, and vision coverage.
  • Tax-advantaged healthcare accounts.
  • Financial and income protection benefits.
  • Paid time off and wellness time off.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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