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Engagement Director - Microsoft Azure

1 hour, 38 minutes ago
Canada
Full-time
Lead
Program Manager
Project and Program Management
Agile Azure Salesforce Scrum
Apply Now
TTEC Digital

TTEC Digital

TTEC Digital is a global leader in customer service solutions, offering contact center software, customer service technology, and tailored solutions for businesses. With a focus on combining humanity and technology, TTEC Digital pioneers exceptional cu...

Professional Services
1K-5K
Founded 1982
View All Jobs 59

Description

  • Lead and own multiple complex, large transformation engagements from end to end.
  • Oversee successful delivery of multiple parallel programs with attention to scope, budget, timeline, and client objectives.
  • Manage client relationships, executive sponsorship, escalations, and issue resolution.
  • Drive cross-sell and up-sell opportunities within the portfolio.
  • Own portfolio financial performance, including profit and loss, contribution margin, realization, and budget adherence.
  • Coordinate collaboration between North America teams and global delivery centers, including nearshore and offshore resources.
  • Provide delivery reviews, quality oversight, risk mitigation, and guidance across programs.
  • Collaborate with consulting, PMO, capability, sales, and PSA teams on staffing, estimation, SOWs, and process improvements.
  • Coach and mentor project teams while fostering accountability, professional development, and high performance.
  • Provide thought leadership and share consulting and delivery best practices across the practice.

Requirements

  • Bachelor’s degree in computer science, business, or a related field preferred; equivalent experience considered.
  • 10+ years of enterprise delivery experience, including leadership of large programs valued at $3M+ with 12–15 month duration and 15+ team members.
  • 5+ years of engagement management experience.
  • Experience with Microsoft tools is preferred.
  • 5+ years of experience leading or working with offshore teams preferred.
  • Advanced proficiency in project management, with certification and/or experience in Agile, Scrum, Waterfall, and Hybrid methodologies preferred.
  • Ability to travel locally and/or nationally up to 30%.
  • Proven delivery experience managing portfolios of $10M+ and multiple parallel large, complex transformation programs.
  • 8+ years of software implementation experience in one or more Microsoft Azure pillar areas, including data transformation/data warehousing, enterprise modernization, cloud-native development, API/integration, Azure migrations, landing zones, hybrid networking, identity/security, and operational modernization.
  • Global experience is preferred.
  • Client-partner, sales portfolio, or account management experience is a bonus.

Benefits

  • 100% remote work opportunity with limited travel to Vancouver.
  • Salary range of $200,000 to $240,000 per year.
  • Opportunity to work for a Great Place To Work 2024–2025 certified employer.
  • Commitment to diversity, inclusion, and equal opportunity employment.
  • Use of AI-assisted hiring tools with human-led final hiring decisions.

Interested in this position?

Apply directly on the company website

Apply Now

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