Senior Technical Account Manager, Public Sector

1 month ago
Full-time
Senior
Customer and Technical Support
Truv

Truv

Truv provides a comprehensive verification solution that simplifies the process of confirming income, employment, assets, and insurance for financial institutions, enabling them to make informed decisions.

Diversified Financial Services
51-250
Founded 2020
$28M raised

Description

  • Own the technical post-sales relationship with assigned government accounts as the primary point of contact for implementation, integration, and optimization.
  • Develop and execute technical account plans aligned with customer business objectives and technical environments.
  • Lead customer onboarding, solution design, implementation, and integration projects in collaboration with customer technical teams and internal engineering resources.
  • Create and deliver training programs for customer teams.
  • Proactively identify and resolve technical challenges before they affect customer satisfaction.
  • Conduct review sessions and health checks to ensure optimal platform utilization.
  • Monitor technical metrics and usage patterns to identify opportunities for expanded adoption.
  • Partner with Product and Engineering to advocate for customer needs and provide market feedback.
  • Document best practices, contribute to the internal knowledge base, and guide customers through platform updates, new feature releases, and technical changes.

Requirements

  • 5+ years of experience in technical customer success, solutions engineering, or a similar customer-facing technical role within B2B SaaS.
  • Proven track record at early-stage startups with 50-200 employees.
  • Minimum 5-year tenure in previous positions, demonstrating stability and impact.
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
  • Enterprise account management or customer management experience.
  • Strong analytical and problem-solving capabilities.
  • Outstanding communication skills with the ability to explain technical concepts to different audiences.
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Ability to travel up to 30%.

Benefits

  • Competitive salary and equity package.
  • Base salary of $140,000 - $190,000 per year.
  • Fully remote work arrangement.
  • Health, dental, and vision benefits.
  • 401(k) retirement plan.
  • Flexible time off.
  • Opportunity to work with cutting-edge technology and innovative customers.
  • High-impact role with a clear growth trajectory.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Account Manager

Miro 1K-5K Internet Software & Services

Miro is hiring a Technical Account Manager to advise Enterprise customers on optimizing workflows, driving adoption, and maximizing long-term business value from its Innovation Workspace.

9 hours, 18 minutes ago

Technical Account Manager

Weekday 11-50 Construction & Engineering

Weekday’s client is hiring a remote Technical Account Manager in India to lead backend implementation, technical integrations, and customer success support for enterprise SaaS clients.

Azure CRM ERP
15 hours, 15 minutes ago

Mission Engineer - St. Paul, MN

Axon 1K-5K Professional Services

Axon is hiring an embedded customer success and technical account lead to own outcomes for a strategic agency account across deployment, adoption, optimization, and ongoing success.

16 hours, 28 minutes ago

Technical Account Manager - CDP & MarTech

CourtAvenue 51-250 Media

GTX Solutions, a CourtAvenue partner, is hiring a remote Technical Account Manager to lead client engagements across CDP and MarTech projects, guiding delivery and translating business goals into actionable technical work.

Asana JavaScript JIRA
16 hours, 28 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers