Senior Technical Account Manager, Public Sector

2 months ago
Full-time
Senior
Customer and Technical Support
Truv

Truv

Truv provides a comprehensive verification solution that simplifies the process of confirming income, employment, assets, and insurance for financial institutions, enabling them to make informed decisions.

Diversified Financial Services
51-250
Founded 2020
$28M raised

Description

  • Own the technical post-sales relationship with assigned government accounts as the primary point of contact for implementation, integration, and optimization.
  • Develop and execute technical account plans aligned with customer business objectives and technical environments.
  • Lead customer onboarding, solution design, implementation, and integration projects in collaboration with customer technical teams and internal engineering resources.
  • Create and deliver training programs for customer teams.
  • Proactively identify and resolve technical challenges before they affect customer satisfaction.
  • Conduct review sessions and health checks to ensure optimal platform utilization.
  • Monitor technical metrics and usage patterns to identify opportunities for expanded adoption.
  • Partner with Product and Engineering to advocate for customer needs and provide market feedback.
  • Document best practices, contribute to the internal knowledge base, and guide customers through platform updates, new feature releases, and technical changes.

Requirements

  • 5+ years of experience in technical customer success, solutions engineering, or a similar customer-facing technical role within B2B SaaS.
  • Proven track record at early-stage startups with 50-200 employees.
  • Minimum 5-year tenure in previous positions, demonstrating stability and impact.
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
  • Enterprise account management or customer management experience.
  • Strong analytical and problem-solving capabilities.
  • Outstanding communication skills with the ability to explain technical concepts to different audiences.
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Ability to travel up to 30%.

Benefits

  • Competitive salary and equity package.
  • Base salary of $140,000 - $190,000 per year.
  • Fully remote work arrangement.
  • Health, dental, and vision benefits.
  • 401(k) retirement plan.
  • Flexible time off.
  • Opportunity to work with cutting-edge technology and innovative customers.
  • High-impact role with a clear growth trajectory.

Interested in this position?

Apply directly on the company website

Apply Now

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