Senior Client Manager

3 weeks, 4 days ago
Full-time
Senior
Customer and Technical Support
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013

Description

  • Manage a portfolio of strategic enterprise clients and identify expansion opportunities with Sales.
  • Translate performance metrics into strategic insights for regular business reviews.
  • Partner with Analytics to optimize email, SMS, voice, and other outreach strategies.
  • Represent client priorities internally and influence Product and Engineering roadmaps.
  • Own complex client escalations, risk frameworks, and executive-level satisfaction dashboards.
  • Guide clients through digital-first debt recovery and performance optimization.
  • Mentor junior Client Management team members and coordinate cross-functional priorities.

Requirements

  • Professional experience in Operations, Client Management, Default Management, Risk, or Strategy within debt collection or financial services.
  • Ability to convert data into actionable business insights and client recommendations.
  • Experience leading complex, multi-stakeholder transformations and influencing without direct authority.
  • Strong interpersonal skills, professional judgment, and an ownership mindset.
  • Bachelor’s degree or equivalent relevant professional experience.
  • Ability to work remotely with reliable internet and maintain confidentiality of company, employee, customer, and business information.
  • Flexibility to work outside standard business hours and travel occasionally, locally or internationally.

Benefits

  • Flexible vacation.
  • Medical, dental, and vision insurance.
  • Traditional and Roth retirement savings options.
  • Company-paid disability and life insurance.
  • Flexible Spending Account and Limited FSA.
  • Parental leave plus volunteer and voting time off.
  • On-demand wellness platform access for employees and five friends or family members.
  • PerkSpot discounts at more than 900 merchants.

Interested in this position?

Apply directly on the company website

Apply Now

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