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Product Manager, Content & Channels

1 month, 1 week ago
United States
Full-time
Mid Level
Product Manager
Product Management
Contentful Machine Learning Twilio
Apply Now
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013
View All Jobs 7

Description

  • Own the content stack, including CMS models, templates, personalization, and publishing workflows.
  • Build self-service tools for clients to create, review, approve, and send compliant communications.
  • Integrate AI capabilities for drafting, rewriting, variant generation, tone analysis, and compliance checks.
  • Manage delivery vendors such as Twilio, SparkPost, and Lob, including onboarding, evaluation, backups, and failover.
  • Drive deliverability across email, SMS/MMS, letters, and voice-like channels, including sender reputation and carrier management.
  • Define channel capabilities and content presentation strategies across communication channels.
  • Build monitoring for send health, bounces, complaints, delays, and vendor costs.
  • Partner with data science on personalization, segmentation, and channel selection.
  • Measure consumer outcomes, run A/B tests, and apply findings to templates and models.

Requirements

  • 3+ years of Product Management experience.
  • Experience with content platforms, CMS or marketing tools, or communications infrastructure.
  • Hands-on experience with a headless CMS such as Contentful or Contentstack, including content modeling, templating, and publishing workflows.
  • Working knowledge of email, SMS, and voice delivery vendors, deliverability mechanics, carrier and ISP filtering, and messaging regulations.
  • Experience with B2B2C products and balancing business customer and end-user needs.
  • Experience working with contractors or agencies and managing their scope and standards.
  • Comfort working with engagement, deliverability, and segmentation data.
  • Ability to explain complex technical concepts to nontechnical client stakeholders.
  • Bachelor’s degree in Computer Science, Business, or a related field.
  • Fintech, debt collection, or regulated financial services experience is preferred.

Benefits

  • Remote-first work environment with occasional travel and flexibility outside standard business hours.
  • Flexible vacation.
  • Medical, dental, and vision insurance.
  • Traditional and Roth retirement savings options.
  • Company-paid disability and life insurance.
  • Flexible Spending Account and Limited FSA.
  • Parental leave plus volunteer and voting time off.
  • Wellness platform access and employee discount program.

Interested in this position?

Apply directly on the company website

Apply Now

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