Payment Operations Manager

1 week ago
Full-time
Lead
Operations
TrueML

TrueML

TrueML develops innovative financial technology solutions that enhance customer experience and aim to improve the financial health of consumers by addressing their unique needs and preferences.

Internet Software & Services
51-250
Founded 2013

Description

  • Own the end-to-end strategy for the payment lifecycle across current and future payment channels, including cards, ACH, digital wallets, and wire transfers.
  • Manage and mentor one direct report, with responsibility for growing the team as the function expands.
  • Architect payment flows to remove operational bottlenecks and lead automation efforts that improve speed, authorization rates, and cost efficiency.
  • Serve as the primary relationship lead and escalation point for third-party payment providers, processors, acquiring banks, and payment gateways.
  • Negotiate operational terms with external payment partners to support business goals.
  • Establish monitoring frameworks to detect anomalies and troubleshoot high-priority payment incidents with Engineering and Finance.
  • Design and enforce daily operational controls and reporting to ensure compliance with network rules and regulatory requirements, including AML and KYC.
  • Analyze transaction data and present operational metrics, trends, and recommendations to executive leadership.
  • Collaborate across engineering, finance, and legal teams to drive large-scale infrastructure projects forward.

Requirements

  • 8 to 15 years of professional experience in the payments industry, such as FinTech, acquiring banks, payment processors, or high-volume merchant environments.
  • Experience managing and growing talent, or a readiness to do so.
  • Deep understanding of global payment methods, including authorization, clearing, and settlement for card networks.
  • Experience with alternative payment networks such as ACH, SEPA, and RTP.
  • Ability to use data extraction methods and write SQL queries.
  • Experience interpreting large datasets to identify operational trends and root causes of payment failures.
  • Strong ability to communicate technical payment concepts to engineering, finance, and legal partners.
  • Experience working in cross-functional environments and driving infrastructure projects.
  • Knowledge of payment network rules and regulatory standards, including AML and KYC.

Benefits

  • Unlimited PTO.
  • Medical benefit contributions in accordance with local laws and the type of employment agreement.
  • Base salary range of $120,000 to $155,000 per year.
  • Opportunities for growth within a scaling team and function.

Interested in this position?

Apply directly on the company website

Apply Now

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