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Operations Manager - Workforce Centers

1 month, 1 week ago
United States
Full-time
Senior
Operations Manager
Project and Program Management
Apply Now
Career TEAM

Career TEAM

Career TEAM provides innovative workforce development solutions to government and education sectors, empowering thousands and receiving prestigious awards.

Professional Services
251-1K
Founded 1996
View All Jobs 4

Description

  • Oversee all employment and training initiatives within the Workforce Solutions Center.
  • Ensure facilities, staff, and clients have access to essential tools, materials, accessibility, and safety procedures.
  • Manage center purchasing, inventory records, reporting tasks, and spending related to operations.
  • Identify community partnerships, collaborate with professionals, and maintain partner relationships.
  • Coordinate cross-training opportunities, assess employee performance, and recommend recognition or corrective action as needed.
  • Manage the center budget and propose funding allocations for service delivery.
  • Coordinate outreach and promotional events with Business Services and Marketing & Communications to increase awareness of center services.
  • Create and execute customer satisfaction strategies with measurable improvement goals.
  • Track service outcomes for clients and staff to maintain high-quality delivery standards and handle complaints through grievance procedures.
  • Coordinate with Program Managers to maintain service delivery workflows, supervise staff work activity, and support hiring, promotions, coaching, and evaluations.

Requirements

  • Bachelor’s degree in business, marketing, public relations, community organization/development, or equivalent experience.
  • Minimum of 4 years of supervisory or management experience.
  • Preferred knowledge and experience with workforce development program operations and development.
  • Strong business knowledge of customer service best practices and performance management.
  • Experience in training and coaching/mentoring.
  • Strong project management, organizational, personnel, problem-solving, and data analysis skills.
  • Excellent interpersonal, written, and oral communication skills.
  • Strong technical skills and proficiency in Microsoft Office.
  • Commitment to accountability in a continually improving quality environment.
  • Valid driver’s license and adequate vehicle insurance coverage.
  • Bilingual or multilingual ability is preferred.
  • Master’s degree or MBA is preferred.
  • Experience with workforce development contracts/programs is preferred.
  • Training in Trauma Informed Care, evidence-based practice, and/or whole family services is preferred.

Benefits

  • Salary range of $82,000-$92,000 per year.
  • Full-time, non-exempt employment status.
  • 40% regional travel.
  • Equal opportunity employer status.
  • Employment contingent on successful background check.
  • Opportunity to work for a mission-driven workforce development organization.

Interested in this position?

Apply directly on the company website

Apply Now

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