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Sr. Systems Developer

4 weeks ago
United States
Mid Level
Systems Engineer
DevOps and Infrastructure
Domo Salesforce
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True

True

True is a global talent management platform providing recruitment, assessment, coaching, and software solutions for high-performing leaders and teams.

Professional Services
51-250
Founded 2012
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Description

  • Diagnose and troubleshoot complex technical issues and provide advanced solutions and guidance.
  • Support internal and external stakeholders with timely issue resolution in a fast-paced environment.
  • Collaborate with other departments on product development, troubleshooting, new implementations, and quality assurance.
  • Monitor IT tickets, resolution times, and internal feedback to maintain service quality.
  • Respond to tickets in the queue promptly and escalate critical issues when needed.
  • Train and mentor junior team members on escalations, procedures, and process improvement.
  • Identify workflow inefficiencies and recommend solutions to streamline support operations.
  • Document solutions, FAQs, and best practices for internal stakeholders and team members.
  • Analyze data, metrics, and current procedures to identify gaps in IT systems and processes.

Requirements

  • Bachelor's degree or equivalent experience in IT, Business, or a related field.
  • 3-5 years of experience in a support, technical, or customer service role.
  • Proficiency in troubleshooting, ticketing systems, and working with system vendors.
  • Strong customer service orientation and ability to work well under pressure.
  • Strong written and verbal communication skills.
  • Strong attention to detail and analytical skills.
  • Ability to be flexible and adaptable to changing conditions.
  • Project management capability and a high level of ownership.
  • Experience giving and receiving constructive feedback.
  • Preferred: experience mentoring or leading teams remotely.
  • Preferred: certifications such as CompTIA A+, CCNA, or ACSP.
  • Preferred: experience supporting software products, SaaS platforms, or technical environments.
  • Preferred: strong experience with Salesforce, Conga, and/or Domo.
  • Preferred: strong experience with Apple products and Google Applications.

Benefits

  • Remote work within the United States.
  • Reasonable accommodations for individuals with disabilities during the application or interview process.
  • Use of AI tools in the hiring process with final decisions made by humans.

Interested in this position?

Apply directly on the company website

Apply Now

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