Trinetix

Trinetix

Trinetix provides comprehensive software product engineering and design services to Fortune 500 companies and emerging brands, enabling them to innovate and enhance their digital operations for sustainable growth in a competitive landscape.

Internet Software & Services
251-1K
Founded 2011

Description

  • Investigate and resolve complex application incidents across the fleet operations platform and driver management applications.
  • Perform code-level debugging, configuration changes, and minor fixes for escalated issues.
  • Execute and validate deployments to production and non-production environments.
  • Conduct root cause analysis for escalated tickets and document findings in ServiceNow and knowledge base articles.
  • Monitor CI/CD pipelines and perform Tier 2 remediation when pipeline issues occur.
  • Troubleshoot AWS serverless infrastructure issues, including Lambda failures, DynamoDB anomalies, and RDS connectivity problems.
  • Support server and service restarts, log-level diagnostics, and environment health checks.
  • Participate in weekend release activities several times per year.

Requirements

  • Experience with Java and Spring Boot, including the ability to read stack traces, identify root causes, and apply fixes or workarounds in production.
  • Experience with JBoss application servers.
  • Experience with Oracle 11g and MS SQL Server, including diagnostic and fix queries and stored procedures.
  • Hands-on experience troubleshooting AWS services such as Lambda, RDS, S3, DynamoDB, Kinesis, and CloudWatch.
  • Basic DevOps experience with GitLab CI/CD and Docker, including pipeline status review, deployment execution, and rollback.
  • Experience with Datadog for log search, alert triage, and service map navigation.
  • Working knowledge of Linux for log reading, service management, and basic shell scripting.
  • Experience using ServiceNow for ticket management, work notes, and SLA-aware escalation.
  • Nice to have: Node.js / JavaScript experience for back-end components.
  • Nice to have: Kubernetes basics.
  • Nice to have: Android or iOS mobile app support experience.

Interested in this position?

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