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Customer Success Manager (Customer Relations)

2 hours, 31 minutes ago
Anywhere
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
TreeRing

TreeRing

TreeRing is a personalized yearbook company revolutionizing school yearbooks with custom printed, uniquely personalized pages for each student. Combining digital printing efficiency and online social networks, TreeRing captures and shares lasting memor...

Media
51-250
Founded 2009
$8M raised
View All Jobs 2

Description

  • Build and maintain strong customer relationships as the main point of contact during the contract period.
  • Ensure customer satisfaction by understanding customer needs and proactively addressing concerns or challenges.
  • Assist customers with onboarding, product training, and ongoing support to maximize their use of Treering's products and services.
  • Collaborate with internal teams, including sales, product, and support, to resolve customer issues and deliver tailored solutions.
  • Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services.
  • Communicate product updates, new features, and best practices to customers.
  • Proactively manage customer retention and renewal processes to ensure a smooth transition at the end of the temporary period.
  • Document and report customer feedback, challenges, and successes to leadership.

Requirements

  • 2-3 years of experience in Customer Success, Account Management, or a related field.
  • Strong communication and relationship-building skills.
  • Ability to manage multiple customer accounts and prioritize tasks efficiently.
  • Problem-solving mindset with a proactive approach to addressing customer needs.
  • Experience working with software, SaaS, or tech-related companies is a plus.
  • Excellent teamwork and collaboration skills with the ability to work cross-functionally.
  • Flexibility and adaptability to work in a fast-paced, evolving environment.
  • Proficiency with CRM software and customer support tools.

Benefits

  • $65,000 - $70,000 a year.
  • Flexible remote work environment.
  • Opportunity to gain valuable experience working with a dynamic team in a fast-growing company.
  • Opportunity to make a significant impact on customer satisfaction and retention.

Interested in this position?

Apply directly on the company website

Apply Now

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