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L2/L3 Tech Support Engineer

10 hours, 29 minutes ago
Philippines
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Active Directory DHCP DNS macOS TCP/IP
Apply Now
Treantly - Outsource to the Philippines

Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services
View All Jobs 20

Description

  • Respond to user inquiries and provide technical support by phone, email, or remotely.
  • Diagnose and resolve hardware, software, operating system, printer, peripheral, and mobile-device issues.
  • Troubleshoot Microsoft 365, Exchange, spam filtering, and email solutions.
  • Resolve firewall, router, and other network-related issues.
  • Administer Active Directory, file and print services, DNS, and DHCP.
  • Use RMM tools and diagnostic utilities to investigate and resolve support requests.
  • Deploy new PCs and printers, create user accounts, and maintain Active Directory records.
  • Escalate incidents to appropriate teams or vendors and prioritize requests according to SLAs.
  • Document procedures, configurations, and troubleshooting steps.
  • Provide user training, participate in on-call rotations, and improve support processes through awareness of emerging technologies.

Requirements

  • Associate degree or higher in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • At least 5 years of experience as an IT Support Technician or in a similar role.
  • MSP experience preferred.
  • Knowledge of computer hardware, software, networking principles, TCP/IP, DNS, DHCP, and VPNs.
  • Experience with Windows and Mac operating systems, Microsoft Office, and common business applications.
  • Familiarity with virtualization technologies, including Hyper-V and VMware.
  • Experience with Active Directory, Microsoft 365, Azure AD, and user account management.
  • Strong communication, customer service, problem-solving, organizational, and time-management skills.
  • Ability to work independently, prioritize tasks, and operate effectively in a fast-paced environment.
  • Relevant certifications preferred, including CompTIA A+, Network+, or Security+.

Benefits

  • Opportunities for growth and advancement.
  • HMO coverage through Maxicare.

Interested in this position?

Apply directly on the company website

Apply Now

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