RemoteLeaf Logo
Log in Sign up

Customer Service & Administrative Specialist

10 hours, 15 minutes ago
Philippines
Full-time
Junior
Administrative Assistant
Customer and Technical Support
CRM
Apply Now
Treantly - Outsource to the Philippines

Treantly - Outsource to the Philippines

Treantly offers modern outsourcing services connecting businesses with remote staff in the Philippines to enhance customer experiences.

Professional Services
View All Jobs 35

Description

  • Provide customer service through phone, email, and other communication channels.
  • Assist customers with account inquiries, payment arrangements, and contract-related questions.
  • Conduct first-party collections on delinquent accounts in a professional, customer-focused manner.
  • Review customer agreements and supporting documentation for accuracy and completeness.
  • Verify that required customer information has been submitted and properly documented.
  • Cross-reference contracts and supporting documents to ensure consistency and compliance.
  • Maintain accurate customer records in company databases and CRM systems.
  • Organize, categorize, and manage electronic documents for efficient retrieval.
  • Audit customer files during the application and onboarding process.
  • Escalate discrepancies or compliance concerns as needed.
  • Perform general administrative and operational support duties as assigned.

Requirements

  • Previous experience in customer service, collections, administration, virtual assistance, or a related role.
  • Excellent verbal and written English communication skills with a high level of fluency and professionalism.
  • Neutral or easily understood English accent preferred.
  • Strong attention to detail and commitment to accuracy.
  • Experience handling customer accounts, payment discussions, or collection activities is considered an asset.
  • Proficiency with Microsoft Office, Google Workspace, CRM platforms, and database management systems.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities while meeting deadlines.
  • Professional demeanor and strong problem-solving abilities.
  • Ability to work independently with minimal supervision.
  • High level of discretion and confidentiality when handling customer information.
  • Experience working with North American customers preferred.
  • Experience in financing, lending, collections, contract administration, or compliance-related environments preferred.
  • Experience making and receiving a high volume of customer calls preferred.
  • Current MS laptop/computer required; Apple devices are not accepted.

Benefits

  • Collaborative and supportive work environment.
  • Opportunity to grow with the company.
  • Stable, long-term remote work opportunity.
  • Health insurance (Maxicare HMO) after a 3-month probationary period.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

NoGigiddy

High-Paying Remote Customer Service Jobs - Starting at 19 Per Hour

NoGigiddy 1-10 Professional Services

Remote Customer Care Champion at an unspecified company supports customers from a home office by handling inquiries, resolving issues, and helping deliver a positive service experience.

United States Contract Entry Level Customer Support
$40k-$40k
10 hours ago
IntellaTriage

Remote Hospice Triage RN FT 10:30p-5a + rotating Sat & Sun 11:30p-8a CST

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring a remote registered nurse to provide after-hours hospice triage support for patients and families, helping coordinate timely care and interventions over the phone.

United States Full-time Junior Customer Support
$52k-$58k
10 hours ago
Staffing For Doctors

Bilingual Virtual Medical Receptionist

Staffing For Doctors Health Care Providers & Services

Bilingual Virtual Medical Receptionist for a New York-based medical practice, managing patient communications, scheduling, and front-office workflows in a high-volume remote environment.

Colombia El Salvador Guatemala Honduras Nicaragua Peru Full-time Junior Customer Support Operations Specialist
HIPAA
10 hours ago
Uncapped

Collection Specialist

Uncapped 51-250 Diversified Financial Services

Uncapped is hiring a Collections Specialist in Lithuania to support its fast-growing FinTech lending business by managing customer collections and helping protect cash flow for the company’s portfolio.

Lithuania Full-time Junior Customer Support
10 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers