Collection Specialist

8 hours, 7 minutes ago
Full-time
Junior
Customer and Technical Support
Uncapped

Uncapped

Uncapped is a leading working capital provider offering fast, flexible funding for online businesses in the EU, UK, and US. They provide up to $10M in 24 hours with options like Line of Credit and Term Loans. Founded in 2019, Uncapped offers simple, tr...

Diversified Financial Services
51-250
Founded 2019
$361M raised

Description

  • Manage collections activity for new and existing customers on a daily basis.
  • Handle difficult conversations with company owners to reach workable solutions.
  • Work closely with the Collections Lead, Head of Underwriting, CRO, CEO, and senior client representatives.
  • Help minimise losses and maximise cash flow for reinvestment in portfolio growth.
  • Provide a seamless and positive customer experience across phone, email, and live chat.
  • Contribute insights from customer interactions to improve operations and the overall business.
  • Solve customer issues in a fast-paced, solutions-oriented environment.
  • Maintain a calm, friendly, and can-do approach when dealing with sensitive situations.

Requirements

  • Previous experience in a Collections role.
  • Ability to work in Lithuania without requiring visa sponsorship.
  • Strong communication skills across phone, email, and live chat.
  • Comfortable speaking with customers and handling challenging conversations.
  • Passion for customer service.
  • Resilient, empathetic, and able to work at pace.
  • Strong problem-solving skills and the ability to think creatively and independently.
  • Ability to show sensitivity and courage when supporting customers who are struggling.

Benefits

  • Unlimited holiday.
  • Competitive compensation plan.
  • Personal growth fund for professional development.
  • Monthly recognition and awards.
  • Opportunity to make a big impact on European and US entrepreneurs.
  • Optional workspaces in Warsaw, London, and Atlanta.

Interested in this position?

Apply directly on the company website

Apply Now

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