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Bilingual Virtual Medical Receptionist

8 hours, 10 minutes ago
El Salvador, Guatemala, Honduras, Nicaragua, Peru, Colombia
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025
View All Jobs 7

Description

  • Manage a high volume of inbound patient calls with a calm, professional, and courteous demeanor.
  • Triage incoming calls and route urgent clinical matters or emergency escalations to the appropriate staff.
  • Send appointment reminders, request registration forms, and distribute pre-visit instructions via text messaging.
  • Return patient voicemails, respond to text inquiries, and document all communication outcomes in ModMed.
  • Schedule, reschedule, and cancel patient appointments while optimizing the physician’s daily calendar.
  • Monitor no-shows and cancellations, and fill open slots using the clinic waitlist.
  • Coordinate external specialist referrals and track follow-up appointment timelines.
  • Verify patient demographics, insurance eligibility, and referral requirements before scheduled visits.
  • Process co-pays, track outstanding balances, and assist with basic financial questions in coordination with billing staff.
  • Prepare and deliver a daily administrative report to the Attending Physician covering appointments, intake status, authorizations, callbacks, and collections.

Requirements

  • Minimum 2 years of direct administrative experience as a medical receptionist or coordinator in a high-volume U.S. clinical practice.
  • Fluent bilingual proficiency in English and Spanish, including speaking, reading, and writing.
  • Hands-on experience with the ModMed EHR system is heavily preferred.
  • Experience managing multi-line cloud phone systems such as Nextel, RingCentral, or similar platforms.
  • Working knowledge of medical insurance verification, co-pay posting, and front-office billing protocols.
  • Strict adherence to HIPAA privacy laws and data confidentiality standards.
  • A completely silent, secure home office setup with high-speed internet and an automated time-tracking system.
  • Prior administrative experience supporting a New York State-based medical practice is preferred, including familiarity with NYS Medicaid Managed Care or NYC Health + Hospitals patients.

Interested in this position?

Apply directly on the company website

Apply Now

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