Director, Managed Services (Remote)

1 week, 6 days ago
Full-time
Executive
Project and Program Management
Trace3

Trace3

Trace3 is an elite technology consultancy empowering organizations with IT solutions for total transformation and innovation in a rapidly changing tech landscape.

Internet Software & Services
1K-5K
Founded 2002

Description

  • Direct a geographically distributed 24x7x365 operations team across multiple states and remote locations.
  • Oversee planning, staffing, training, cost estimation, proposals, scheduling, quality control, delivery, and operational performance.
  • Establish department goals, metrics, KPIs, benchmarks, and operating procedures.
  • Manage engagement deadlines, schedules, deliverables, direct resources, and shared resources to meet client requirements.
  • Lead financial planning, forecasting, utilization analysis, P&L management, profitability, and COGS optimization.
  • Serve as the subject matter expert and primary liaison for executives, customers, departments, vendors, and support teams.
  • Develop team members through mentorship, professional development, and growth-focused leadership.
  • Identify operational gaps and implement tools, technologies, processes, and strategic initiatives to improve efficiency.
  • Manage vendor capabilities, customer expectations, escalations, governance, and issue resolution throughout contractual lifecycles.
  • Create milestone-driven roadmaps and maintain service operations aligned with industry standards and ITIL practices.

Requirements

  • Experience leading geographically distributed teams supporting 7x24 operations.
  • 10+ years of experience managing complex, multi-tenant infrastructure tools and systems across on-premises and cloud-connected environments.
  • 8+ years of experience in a multi-tenant service provider environment.
  • Experience managing outcomes according to ITIL v4 framework standards.
  • Strong strategic planning, analytical, execution, and service delivery skills.
  • Financial acumen, including understanding of gross profit, net income, utilization, P&L, and related business metrics.
  • Strong problem-solving, customer relationship, business judgment, and creative solution development abilities.
  • Ability to make decisions with minimal direction and act as the primary point of contact across executives, customers, departments, and support teams.

Benefits

  • Estimated salary range of $153,000–$187,000 USD, with potential variable incentive compensation.
  • Medical, dental, and vision insurance for employees and dependents.
  • 401(k) plan with employer match, 529 college savings plan, health savings account, life insurance, and long-term disability coverage.
  • Training and professional development programs.
  • Work-life balance and generous paid time off.
  • Collaborative workplace culture with stocked office snacks and beverages.

Interested in this position?

Apply directly on the company website

Apply Now

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