Tonkean

Tonkean is an AI-powered platform that optimizes process experiences for internal teams, maximizing adoption, compliance, and efficiency without requiring any change management or coding.

IT Services

Information Technology

51-250 (76)

Founded 2016

$83M raised

3 open positions

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Customer Success Manager

2 months ago

United States

Full-time

Senior

Customer and Technical Support

Apply Now

Tonkean

Tonkean is an AI-powered platform that optimizes process experiences for internal teams, maximizing adoption, compliance, and efficiency without requiring any change management or coding.

IT Services

51-250

Founded 2016

$83M raised

View All Jobs 3

Description

Drive adoption, retention, and expansion across a portfolio of enterprise customers.
Develop and manage customer lifecycle strategies with clear milestones for value realization.
Proactively identify risks and opportunities within accounts and execute scalable engagement approaches.
Partner with Sales to support renewals, upsells, and expansion opportunities.
Serve as the voice of the customer to the product team and share product insights back with customers.
Build engagement models and methodologies that educate, enable, and delight customers throughout their journey.
Contribute to best practices, playbooks, and scalable processes for the broader Customer Success organization.
Represent Tonkean to executive stakeholders and guide them on change management, adoption, and ROI.
Build deep relationships with senior customer stakeholders across multiple industries.
Help customers realize measurable business outcomes from Tonkean.

Requirements

5+ years of experience in Customer Success or an equivalent customer-facing role within enterprise SaaS.
Proven ability to develop strategies, translate them into initiatives, and drive measurable outcomes.
Strong executive presence with excellent communication and interpersonal skills.
Technical aptitude and ability to work productively with product and engineering teams.
Comfort working in fast-paced, high-growth environments with ambiguity and change.
Deep empathy and curiosity when solving complex customer problems.
Self-motivated, outcome-driven mindset and passion for excellent customer experience.
Bachelor’s degree required.
Experience working with high-revenue enterprise customers (preferred).
Experience influencing the evolution of a Customer Success operating model (preferred).

Benefits

Competitive compensation package with base salary, performance-based incentives, and equity opportunities.
$145,000–$165,000 annual salary range.
401(k) plan.
Medical, dental, and vision insurance.
One-time $1,000 home office setup stipend for desk, chair, and other remote work tools.
MacBook Pro provided by Tonkean.
Virtual social events and annual company offsite.
Comprehensive benefits package supporting employee well-being.

Interested in this position?

Apply directly on the company website

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