Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure

Consumer Discretionary

1K-5K (4500)

Founded 2012

34 open positions

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Senior Software Engineer, Support AI

1 month, 3 weeks ago

United States

Full-time

Senior

Software Engineer

Software Development

Java Kotlin System Design

Apply Now

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure

1K-5K

Founded 2012

View All Jobs 34

Description

Drive end-to-end development of voice and chat AI systems from concept through production, owning the full lifecycle and iterating based on real outcomes.
Build and evolve integrations with third-party AI platforms and internal Toast systems while balancing speed, reliability, and scalability.
Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences using production data.
Make technical decisions based on production data, customer feedback, and operational constraints in an ambiguous environment.
Partner with product, support operations, and AI/ML engineering teams to turn workflows and problems into maintainable systems.
Contribute to technical design, architecture discussions, system tradeoffs, and engineering standards.
Mentor other engineers through code reviews, pairing, and technical guidance.
Support continuous improvement by shipping quickly, learning from real interactions, and iterating on system performance.

Requirements

5+ years of software engineering experience with production systems built in Java, Kotlin, or other object-oriented languages.
Proven ability to own complex features or projects end-to-end from design through production and iteration.
Experience building integrations with third-party APIs or platforms, especially where reliability, latency, and vendor constraints matter.
Comfort working in ambiguity and making pragmatic tradeoffs between shipping quickly and building for scale.
Strong collaboration skills across product, operations, and technical teams.
Proficiency with AI tooling such as Cursor, Claude, and MCP servers.
Self-starter who can take ownership, unblock themselves, and drive work forward independently.
Experience navigating integration constraints, messy data, and competing priorities is preferred.
Ability to work effectively in a fast-moving environment where systems must scale to millions of customer interactions.

Benefits

Competitive base salary ranging from $159,000 to $254,000 USD for Zone A, $138,000 to $221,000 USD for Zone B, or $125,000 to $200,000 USD for Zone C.
Additional total rewards may include overtime, bonus/commissions if eligible, equity, and benefits.
Hybrid work model that supports in-person collaboration while valuing individual needs.
Competitive compensation and benefits designed to support a healthy lifestyle and changing personal needs.
Accessible and inclusive hiring process with reasonable accommodations available for candidates with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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