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Senior Software Engineer, Care Experience

3 months, 1 week ago
Canada
Full-time
Senior
Software Engineer
Software Development
Java Kotlin
Apply Now
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012
View All Jobs 12

Description

  • Drive end-to-end development of care agent tooling from design through production and iterate based on agent feedback and operational metrics.
  • Build and evolve integrations between the contact center platform and Toast’s backend systems to provide real-time access to customer data, account state, device information, and case history.
  • Own the reliability and performance of business-critical agent tools in a high-throughput, always-on support environment.
  • Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into technical solutions.
  • Make pragmatic technical decisions that balance vendor platform constraints, integration complexity, system reliability, and delivery speed.
  • Contribute to technical design and architecture decisions for Toast’s care tooling as the platform evolves and scales.
  • Mentor and support other engineers through code reviews, pairing, and technical guidance.
  • Drive the migration to a new omnichannel contact center platform and help shape the future “single pane of glass” experience for agents.

Requirements

  • 5+ years of software engineering experience building and operating production systems using Java, Kotlin, or other object-oriented languages.
  • Proven ability to own complex systems or features end-to-end from design through production and iteration.
  • Experience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIs.
  • Comfort partnering closely with operations or internal teams to understand workflows and translate them into technical solutions.
  • Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes.
  • Familiarity with modern AI-assisted development tools such as Cursor, Claude, or MCP servers.
  • Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward when requirements are evolving.

Benefits

  • Base salary range of CAD $125,000 to $175,000.
  • Additional total rewards may include cash compensation such as overtime and bonus/commissions if eligible.
  • Equity is included as part of the total rewards package.
  • Competitive benefits programs designed to support a healthy lifestyle and changing employee needs.
  • Hybrid work model that supports in-person collaboration while balancing individual needs.
  • Reasonable accommodations available for candidates with disabilities during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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