Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure

Consumer Discretionary

1K-5K (4500)

Founded 2012

34 open positions

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Senior Software Engineer, Care Experience

1 month, 3 weeks ago

Canada

Full-time

Senior

Software Engineer

Software Development

Java Kotlin

Apply Now

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure

1K-5K

Founded 2012

View All Jobs 34

Description

Drive end-to-end development of care agent tooling from design through production and iterate based on agent feedback and operational metrics.
Build and evolve integrations between the contact center platform and Toast’s backend systems to provide real-time access to customer data, account state, device information, and case history.
Own the reliability and performance of business-critical agent tools in a high-throughput, always-on support environment.
Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into technical solutions.
Make pragmatic technical decisions that balance vendor platform constraints, integration complexity, system reliability, and delivery speed.
Contribute to technical design and architecture decisions for Toast’s care tooling as the platform evolves and scales.
Mentor and support other engineers through code reviews, pairing, and technical guidance.
Drive the migration to a new omnichannel contact center platform and help shape the future “single pane of glass” experience for agents.

Requirements

5+ years of software engineering experience building and operating production systems using Java, Kotlin, or other object-oriented languages.
Proven ability to own complex systems or features end-to-end from design through production and iteration.
Experience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIs.
Comfort partnering closely with operations or internal teams to understand workflows and translate them into technical solutions.
Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes.
Familiarity with modern AI-assisted development tools such as Cursor, Claude, or MCP servers.
Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward when requirements are evolving.

Benefits

Base salary range of CAD $125,000 to $175,000.
Additional total rewards may include cash compensation such as overtime and bonus/commissions if eligible.
Equity is included as part of the total rewards package.
Competitive benefits programs designed to support a healthy lifestyle and changing employee needs.
Hybrid work model that supports in-person collaboration while balancing individual needs.
Reasonable accommodations available for candidates with disabilities during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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