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Onboarding Consultant II, Retail Multilingual Onboarding (Spanish)

20 hours, 27 minutes ago
United States
Full-time
Mid Level
Implementation Engineer
Project and Program Management
Asana Salesforce
Apply Now
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012
View All Jobs 54

Description

  • Serve as the primary relationship manager and point of contact for customers from purchase through the onboarding phase.
  • Work autonomously under an Onboarding Manager to achieve monthly activation goals.
  • Build onboarding plans that deliver a high-quality implementation experience within timeline and budget.
  • Partner with retail business owners during go-live to guide product setup and adoption.
  • Conduct remote site assessments to determine customer networking needs before installation.
  • Perform remote onboarding, document POS installations, and record any deviations from Toast best practices.
  • Create and lead onboarding training plans for retail staff on using the Toast product within their workflows.
  • Support business owners and staff in managing daily operations, including labor, inventory, and guest relationships.
  • Manage multiple onboarding engagements at once, including a large regional book of business.
  • Provide post-live support during the first 30 days, including troubleshooting and follow-up training.

Requirements

  • Professional-level fluency in both English and Spanish.
  • 4+ years of experience in a role responsible for customer satisfaction and business operations, such as retail store management.
  • 1+ years of experience in project management or implementation working with cross-functional teams and multiple priorities.
  • Success operating independently and navigating competing priorities in a constantly changing environment.
  • Experience using project management tools such as Salesforce, Asana, and Google Workspace.
  • Proven track record of meeting and exceeding goals.
  • Excellent communication, organizational, and influencing skills.
  • Strong understanding of POS systems, integrations, and retail operational workflows is a plus.
  • Experience in the tech industry or for a SaaS company is preferred.
  • Training, teaching, or development experience is a plus.
  • Sales and objection-handling experience is a plus.
  • Located in the Pacific Standard Time zone is preferred.

Benefits

  • Base salary range of $75,000-$120,000 USD in Zone A, $65,000-$104,000 USD in Zone B, or $59,000-$94,000 USD in Zone C.
  • Additional cash compensation may include overtime and, if eligible, bonus or commissions.
  • Equity is included in the total rewards package.
  • Benefits are offered as part of the total rewards package.
  • Hybrid work model that balances in-person collaboration with flexibility.
  • Reasonable accommodations are available for candidates and employees with disabilities during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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