Implementation Specialist

1 day, 5 hours ago
Full-time
Mid Level
Customer and Technical Support
Melita Group

Melita Group

Melita Group provides customized HR outsourcing solutions, payroll processing, and benefits consulting services designed to enhance business efficiency and employee productivity for organizations of all sizes.

Professional Services
51-250
Founded 1993

Description

  • Lead new client implementations across HR administration, payroll, benefits, and leave of absence services.
  • Own implementation outcomes including time to live, client satisfaction at go-live, and clean handoffs to ongoing service teams.
  • Partner with the internal technology team on platform configuration, data migrations, and system integrations.
  • Support integrations across Salesforce and client-facing systems such as ADP, Paylocity, Rippling, and similar platforms.
  • Collaborate with Sales, Client Success, Service Delivery, Product, and Finance to align on expectations, scope, pricing assumptions, and transitions.
  • Act as the connective link between teams to ensure sold solutions are delivered as intended.
  • Identify and champion opportunities to improve implementation workflows through AI, automation, and modern tooling.
  • Help build scalable and reliable technical setups that are built to last.

Requirements

  • Experience as an project management professional who can execute end-to-end implementations.
  • Ability to navigate complexity, solve problems, and drive clarity across workflows.
  • Strong systems-thinking mindset with the ability to bridge work across multiple internal teams.
  • Experience in SaaS, professional services, HR tech, or related industries preferred.
  • Familiarity with HR administration, payroll, benefits, and leave of absence processes is relevant to the role.
  • Experience working with technology platforms and integrations such as Salesforce, ADP, Paylocity, or Rippling is preferred.
  • Ability to work effectively in a remote U.S.-based environment.
  • AI and automation-minded approach is valued in this role.

Interested in this position?

Apply directly on the company website

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