Epic Beaker Consultant (AP/CP Specialist)

3 weeks, 6 days ago
Contract
Senior
Database Administration
Tech Firefly

Tech Firefly

Tech Firefly is a Bay Area IT Services company offering outsourced solutions with a focus on client satisfaction and a wide range of services including software development, QA, AI, and talent acquisition.

Internet Software & Services
251-1K
Founded 2016

Description

  • Own the end-to-end lifecycle of Epic Beaker AP/CP tickets, including troubleshooting, root-cause analysis, and timely resolution.
  • Provide high-tier operational support by addressing end-user questions and resolving build-related issues.
  • Meet or exceed weekly ticket resolution goals to maintain system health and user satisfaction.
  • Maintain and optimize current Epic Beaker build structures.
  • Assist with test builds, validation, and implementation activities.
  • Manage and refine Beaker Workqueues, Outreach modules, and device/instrumentation interfaces.
  • Analyze ticket trends to identify systemic issues and drive continuous process improvements.
  • Author, update, and maintain technical and end-user documentation.
  • Prepare the Beaker environment to support upcoming organizational projects and upgrades.

Requirements

  • Epic Beaker Certification in AP and/or CP.
  • Deep build and maintenance experience with Epic Beaker.
  • Several years of hands-on experience supporting Epic Beaker in a live hospital or laboratory environment.
  • Proven experience with Beaker Workqueues, Outreach, and instrument integration/interfaces.
  • Strong analytical skills with a focus on workflow optimization and process improvement.
  • Ability to work independently and productively in a fully remote environment.
  • Preferred: Experience creating and executing comprehensive test scripts for Beaker builds.
  • Excellent communication skills for documenting technical processes and working with laboratory stakeholders.

Benefits

  • Long-term contract role.
  • 100% remote work.
  • Pay of $80-90/hour on W2.

Interested in this position?

Apply directly on the company website

Apply Now

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