Senior IT Operations Technician

1 month ago
Full-time
Senior
DevOps and Infrastructure
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Provide expert IT Operations support to employees across a globally distributed organization.
  • Investigate and resolve complex operational issues, balancing employee experience, security, reliability, and business impact.
  • Mentor and coach IT Operations team members on troubleshooting, root-cause analysis, documentation, and operational decisions.
  • Administer and support employees and IT services in the federal environment, including Microsoft 365 Government Community Cloud High (GCC High).
  • Partner with Security and other teams to meet operational, security, and compliance requirements for the federal environment.
  • Lead root-cause analysis for recurring or high-impact issues and implement scalable technical or process improvements.
  • Surface operational risks, recurring issues, and improvement opportunities to the IT executive team.
  • Work across a broad technology environment and contribute to project ownership, process improvement, and automation.

Requirements

  • 8-12 years of IT Operations experience, or equivalent senior-level experience with technical breadth, judgment, and ownership.
  • Advanced administration experience with enterprise platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, an identity provider, or a mobile device management platform.
  • Enterprise Microsoft 365 administration experience.
  • Experience with GCC High or another regulated government cloud environment preferred.
  • Experience leading root-cause analysis and implementing scalable technical or process improvements.
  • Experience acting as a technical escalation point and mentoring or coaching other IT professionals.
  • Strong judgment in balancing employee experience, security, reliability, speed, and business impact.
  • An automation mindset with the ability to identify and evaluate opportunities for secure, reliable, scalable, and maintainable automation.
  • Remote US role open only to candidates in the Pacific Time Zone.

Benefits

  • Target annual compensation of $115,000-$135,000 plus equity.
  • Remote US role.
  • Opportunity to work on a growing federal environment and broad enterprise IT stack.
  • Equal employment opportunity regardless of sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political opinion, nationality, property, birth, disability, age, or sexual orientation.

Interested in this position?

Apply directly on the company website

Apply Now

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