Senior Engagement Manager, Professional Services

1 hour, 54 minutes ago
Full-time
Senior
Project and Program Management
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Position and sell Tines’ onboarding and professional services offerings to prospects and customers.
  • Conduct discovery with account teams and customers to understand business objectives, challenges, timelines, constraints, and desired outcomes.
  • Create detailed custom-scoped statements of work and service proposals, including scope, timelines, resources, and pricing.
  • Recommend standard or custom service options based on customer needs, complexity, and implementation requirements.
  • Define commercial terms with customers and prospects, including price, period of performance, and payment structure.
  • Coordinate quoting and closing activities in partnership with Account Executives.
  • Handle objections and communicate the value of Tines’ services to stakeholders.
  • Partner with internal teams such as Solutions Engineering, Project Management, Professional Services, Customer Success, Product, Engineering, Support, and Partners to support the deal cycle and customer journey.
  • Deliver enablement to go-to-market teams on how to sell and work with professional services.
  • Improve discovery, scoping, and service methodologies, and help define future services and support offerings.

Requirements

  • 7+ years of experience in a combination of pre-sales, consulting, customer success, project management, or implementation roles within a professional services environment.
  • Knowledge of professional services selling processes and implementation or onboarding methodology.
  • Exceptional communication and interpersonal skills for technical and non-technical audiences.
  • Strong analytical and problem-solving skills for complex, ambiguous situations.
  • Excellent presentation and facilitation skills, including leading workshops and presenting proposals.
  • Deep understanding of project management methodologies, including Agile and Waterfall.
  • Curious, resourceful, and willing to ask questions and dig into problems.
  • Must be based in Ireland for this remote role.

Interested in this position?

Apply directly on the company website

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