Mews

Mews offers a cloud-native hospitality management system designed to automate operations, enhance revenue, and deliver exceptional guest experiences for modern hoteliers.

Consumer Services

Consumer Discretionary

251-1K (683)

Founded 2012

$232M raised

14 open positions

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Senior Technical Application and Onboarding Specialist

2 hours, 52 minutes ago

United States

Full-time

Mid Level

Customer Success

Customer and Technical Support

Confluence JIRA Salesforce

Apply Now

Mews

Mews offers a cloud-native hospitality management system designed to automate operations, enhance revenue, and deliver exceptional guest experiences for modern hoteliers.

Consumer Services

251-1K

Founded 2012

$232M raised

View All Jobs 14

Description

Support complex implementations involving configuration, integrations, APIs, and non-standard requirements.
Serve as the third-tier escalation point for Onboarding and Customer Success teams.
Advise Customer Success Managers on technical feasibility for prospective customer requirements.
Monitor and improve CSAT, resolution times, repeat-question rates, deflection rates, SLAs, and onboarding health.
Own and maintain knowledge-base content for the assigned product area.
Use AI to improve knowledge creation, maintenance, verification, escalation triage, and queue analysis.
Partner with Product and R&D on technical escalations, recurring onboarding issues, product feedback, testing, hackathons, and strategic projects.

Requirements

3+ years of experience in technical applications, implementation, onboarding, or technical support within a SaaS environment.
Experience supporting complex implementations and managing multiple priorities independently.
Hands-on troubleshooting experience with software configuration, integrations, and APIs.
Ability to translate customer technical requirements into appropriate implementation approaches.
Analytical, metrics-led approach to identifying risks and taking corrective action.
Project management skills to keep multiple implementations progressing simultaneously.
Experience building or improving processes rather than only following established procedures.
Clear communication skills with technical and non-technical stakeholders.
AI Fluency Level 3 or equivalent hands-on experience redesigning workflows with AI and validating its outputs.
Working knowledge of Salesforce, Jira, and Confluence preferred.
Experience with hospitality technology, PMS, payments, or distribution systems preferred.
Bachelor’s degree in a relevant field or equivalent practical experience preferred.

Benefits

United States salary range of $105,500–$136,500 USD.
Unlimited paid holiday.
Company share program participation.
Paid parental leave, including up to six months for primary caregivers and two months for secondary caregivers.
Annual learning budget of €300 or more for high performers, plus monthly professional development time.
Work-from-anywhere policy, flexible hybrid work, and relocation options after one year.
Home-office setup budget and monthly work-from-home allowance.
Location-dependent healthcare, retirement plans, team events, and other local benefits.

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