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Billing Care Coordinator - Remote

33 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Tia

Tia

Tia is a next-generation sexual and reproductive healthcare company founded by millennials for millennials. They offer personalized and affordable virtual and in-person healthcare appointments tailored to women's holistic well-being. With a collaborati...

Health Care Providers & Services
251-1K
Founded 2017
$133M raised
View All Jobs

Description

  • Handle inbound billing calls, escalations, and urgent member requests with professionalism and empathy.
  • Research and resolve billing concerns involving insurance denials, payment discrepancies, patient balances, and other complex questions.
  • Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve cases and ensure smooth handoffs.
  • Document calls, cases, actions, and follow-up steps accurately in line with HIPAA and internal compliance standards.
  • Follow escalation protocols and route or close cases appropriately.
  • Communicate clearly and compassionately so members understand their options and feel supported throughout resolution.
  • Identify recurring billing issues, workflow gaps, and member pain points, and share insights to improve the billing experience.

Requirements

  • 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role.
  • Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism.
  • Strong attention to detail, documentation habits, and follow-through.
  • Ability to research issues, follow defined workflows, and manage cases through resolution.
  • Clear written and verbal communication skills.
  • Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology.
  • Ability to work full-time weekday hours.
  • Authorized to work in the United States.
  • Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience (nice to have).
  • Experience resolving insurance denials, payment discrepancies, or patient billing disputes (nice to have).
  • Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards (nice to have).
  • Experience working with shared queues, escalated support workflows, or distributed support teams (nice to have).

Benefits

  • Remote role supporting members across the US.
  • Expected compensation of $19-$20/hour.
  • Eligibility for benefits in accordance with Tia’s benefit plans and eligibility requirements.
  • Opportunity to help shape and scale a new model of women’s healthcare.
  • Mission-driven, collaborative team focused on patient and provider experience.
  • Potential attendance at company and team off-sites.

Interested in this position?

Apply directly on the company website

Apply Now

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